Field Service Engineer (Chromatography)

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Loud Noises (Equipment/Machinery), Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Will work with hazardous/toxic materials

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

CMD; Unity Lab Services, part of Thermo Fisher Scientific, provides critical on-site instrument services at customer locations. Our colleagues are passionate about improving customer experience and service operations efficiency.

Location: Switzerland

Discover Impactful Work
This is an excellent opportunity to start your career in our growing Field Service team and make a difference. You will receive comprehensive training from our colleagues to support your development within Thermo Fisher Scientific. The focus of this role is the installation, preventive maintenance, instrument qualification, and troubleshooting of chromatographic (HPLC / IC) devices.

A Day in the Life:
Collaborate with colleagues in the customer care center to efficiently schedule service visits and exceed customer expectations. Install chromatography products, demonstrate instrument specifications, and provide customer familiarization training. Perform preventive maintenance, qualifications, troubleshooting, and failure analysis while ensuring compliance with regulatory requirements and internal procedures. Maintain strong customer relationships and contribute to service performance targets.

What to expect:

• Collaborate with customer care teams to plan and schedule service visits

• Install chromatography instruments and provide customer familiarization training

• Perform preventive maintenance and instrument qualification activities

• Troubleshoot and analyze instrument failures

• Prepare detailed service documentation in compliance with regulatory requirements

• Contribute to service targets including bookings, revenue, profitability, and cost management

• Follow all internal service procedures and customer regulations

• Build and maintain strong professional customer relationships

• Manage company assets including inventory, tools, software, and company vehicle

• Coordinate service planning with dispatchers, team leaders, and other stakeholders

• Travel extensively within Switzerland and occasionally internationally across EMEA and the United States

Keys to Success:

Education

• Technical education or chemical background

• Valid driving license

Experience

• Experience with chromatography systems (HPLC / IC) preferred

• 2–3 years of experience servicing chromatography products or working as a user is advantageous

• Experience in customer-facing technical support environments is beneficial

Knowledge, Skills, Abilities

• Curiosity about analytical instruments, systems, applications, new products, and technologies

• Proficient in German with good English language skills

• Strong hardware and software knowledge, particularly Windows operating systems and Microsoft Office applications

• Strong problem-solving abilities

• Proven organizational skills with the ability to manage multiple priorities simultaneously

• Excellent interpersonal, self-motivation, and negotiation skills

• Willingness and passion for frequent travel

Competencies

• Customer focus

• Team collaboration

• Accountability

• Adaptability

• Planning and organization

• Communication skills

• Continuous learning mindset

• Ethical and professional conduct

Benefits:
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need.

#StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability