Field Service Engineer (售後現場服務工程師)

ALES ASIA was founded in Taiwan in 2006. Our factory is located in the Taichung Science Park in Taiwan and it has class 1000 and 100 cleanroom (192 m2) and ISO 9001 certificates. 

We provide a proven, reliable and cost effective solution to worldwide special gas delivery equipment needs, including gas cabinets, valve manifold boxes. Beside, we also have capabilities of customizing manifold and controller PLC ; HMI design, and calculation service to ensure customer need is met. ALES ASIA's customers are located all over the world, and our product are widely used in various industry such as semiconductor foundries, LCD, LED, Solar, lab, institute and other applications. We strives for continuous improvement in terms of product quality, production capacity and services. We will always be flexible, innovative, agility and adaptive to meet and exceed customer needs.

Provide administrative support to the commercial activity and/or to the customers/patients, like contract management, customer organizations' interfaces, payors' interfaces (States or Private Insurance).
EXCLUDE : jobs whose main mission is invoicing & cashing management (should be coded in the Job Family "Finance & Controlling", in the Group Job "Cash Management")

How will you CONTRIBUTE and GROW?

1. Ensure the maintenance of customer database in the system, creation of Credit Notes and Debit Notes, etc.
2. Update customer info in the system and maintain sales activity dashboards.
3. Generate customer call reports, check data consistency, and prepare sales/customer reports.
4. Support to Offer team by preparing proposals for selected simple offers. Follow up on proposals, coordinate with Sales Representatives, and manage contract completion.
5. Participate in the customer claims treatment during contract initiation.

Are you a MATCH?

1. High School /Specialized degree in Economics, Business, MIS, Foreign Languages.
2. 1-2 years of customer service experience in chemical and manufacturing industry is a plus.

About Air Liquide
 

A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 72 countries with approximately 67,800 employees and serves more than 4 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.