Field Service Engineer

Your role and responsibilities

In this role, you will have the opportunity to execute service work with low to medium complexity as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines. Each day, you will plan and execute work on a first-time right approach with customers. You will also showcase your expertise by displaying a clear understanding of sense of urgency and care in your own area of responsibility.

The Field Service Engineer will perform installation, commissioning, maintenance, troubleshooting, and repair activities on motors and generators.

The work model is: onsite

This role is contributing to the Motion Service at MO division.

You will be mainly accountable for:

• Working with the customer (while on-site) to identify opportunities to improve the customer’s operations and eliminate pain points.
• Performing field service tasks, identifying technical issues, and performing analysis through remote or on-site activities in service categories and products.
• Preparing material lists needed for service activities and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities.
• Troubleshooting equipment/process failures, requesting proactive corrective actions, and making recommendations to avoid such issues in the future.
• Traveling up to 80 percent of the time.
• Providing technical support during evenings and weekends on a rotating schedule.
• Protecting Machines IB via professional service delivery.
• Ensuring quality of repair work.

• You have a Bachelor of Mechanical, Electrical, or Electromechanical Engineering.
• You have 3–5 years of service experience, preferably in machines / rotating equipment.
• You possess certification in Cat 3 vibration analysis.
• You possess strong knowledge of alignment and balancing processes for motors and generators.
• You are at ease using specialized tools and equipment for vibration analysis and alignment.
• You possess excellent problem-solving skills with the ability to diagnose and troubleshoot electrical and mechanical issues.
• You possess a solid understanding of electrical and mechanical principles related to motors and generators.
• You are at ease interpreting wiring diagrams, assembly drawings, technical manuals, and technical specifications.
• You are at ease communicating in English language.