Field Service Engineer

gehc· I00960 GE Healthcare Australia Pty Limited
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📍 AUS10-01-Melbourne-290 Burwood RdFull time

About this role

Job Description Summary

The Field Service Engineer is a senior-level technical expert responsible for installing, maintaining, and troubleshooting complex medical systems, providing advanced technical support, and mentoring junior engineers. This role requires deep technical knowledge, strong problem-solving skills, and the ability to work autonomously while ensuring customer satisfaction and operational excellence. The position is based in northern and north-western suburbs.

Job Description

Activities & Responsibilities 

  • Install and configure a range of medical equipment, proficient in several modalities. 

  • Perform complex corrective maintenance and installations. 

  • Conduct root cause analysis with a 360° approach, considering internal and external factors. 

  • Apply basic application knowledge to support clinical workflows. 

  • Utilize strong knowledge of power, grounding, and digital systems. 

  • Actively promote and use remote diagnostic tools; contribute to the ROLE team. 

  • Serve as a role model in administrative tasks and follow-up (including debriefing, parts, KPI tracking). 

  • Participate in local Level 2 escalation team, supporting Technical Lead Engineers. 

  • Leverage customer knowledge to assist with contract and on-demand revenue growth. 

  • Lead communications with customers and act as escalation point for concerns, including installations. 

  • Contribute to EHS policy improvements. 

  • Own customer issues from dispatch to resolution, engaging team members as needed. 

  • Lead, instruct, and coach less experienced Field Engineers. 

  • May lead basic projects. 

Technical Knowledge & Hard Skills 

  • Minimum (3+)  years of experience as a Field Service Engineer. 

  • Expert in one modality and proficient in at least one other. 

  • Advanced troubleshooting and system integration skills. 

  • EHS champion with safety-first mindset. 

  • Knowledge of Lean & Continuous Improvement principles. 

  • In-depth knowledge of all processes and tools related to the role. 

  • Trained and updated in all mandatory trainings. 

  • Strong written and verbal communication skills. 

  • Basic business acumen and understanding of key financial drivers. 

  • First-level project management skills. 

  • English: Read, understand, and hold conversations. 

Behavior & Soft Skills 

  • Embrace company cultural behaviors. 

  • Technical curiosity to learn and solve problems. 

  • Strong collaboration and one-team mindset. 

  • Ability to manage difficult conversations effectively. 

  • Sense of priority and urgency. 

  • Rigor, organization, and efficient time management. 

  • Listening skills and composure. 

  • Ability to embrace change and help others adapt. 

  • Coaching and mentoring mindset. 

 

Why GE Healthcare?

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

  • Flexible working options

  • Competitive salary + bonus + car allowance / company car with fuel card

  • 5 weeks leave (ask about "take 5")

  • Generous leave & family policies

  • Long term career opportunities (locally and globally)

  • Generous discounts for goods & services via our employee benefits program (think travel, entertainment & shopping!) *This was recently rated as one of our employees favourite benefits!

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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Additional Information

Relocation Assistance Provided: No

Frequently Asked Questions

Is the salary disclosed for the Field Service Engineer position at gehc?
The salary for this Field Service Engineer role at gehc is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Field Service Engineer position at gehc located?
This Field Service Engineer role at gehc is based in AUS10-01-Melbourne-290 Burwood Rd. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Field Service Engineer role at gehc full-time or part-time?
This is listed as a Full time position. It is posted as a Field Service Engineer role in the I00960 GE Healthcare Australia Pty Limited department at gehc.
Which team or department does the Field Service Engineer at gehc belong to?
This Field Service Engineer position is part of the I00960 GE Healthcare Australia Pty Limited department at gehc. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Field Service Engineer position at gehc?
Click the "Apply Now" button on this page. You will be redirected to gehc's official application portal hosted on workday where you can submit your application directly.
When was the Field Service Engineer job at gehc posted?
This Field Service Engineer position at gehc was posted on Sep 5, 2026. Apply as soon as possible — early applications are often reviewed first.
Field Service Engineer
gehc
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