Field Operations Manager

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Ferguson is currently seeking a Field Operations Manager to join our Lexington, KY team!

JOB OVERVIEW:

The Field Operations Manager leads field operations across assigned regions, focusing on optimizing and overseeing operational performance. The role emphasizes safety, service quality, cost control, and consistent execution while ensuring smooth operations across multiple locations.

The position guides workflows, resource allocation, and future operational priorities. The Field Operations Manager influences execution and process improvements, and partners with cross-functional teams to achieve operational goals. This role typically reports to a Senior Manager or equivalent leader.

Position Details

• Reports to the Senior Market Operations Manager
• Support a team of over 50 + associates, contributing to a collaborative and

  high-performing business unit environment.

• Successfully support and oversee operational tasks across six branches

ESSENTIAL JOB FUNCTIONS:

• Oversee field operations across assigned regions or locations, ensuring safety, service quality, and operational performance targets are met

• Monitor operational performance metrics (e.g., productivity, cycle time, labor efficiency, service outcomes) and use insights to guide improvements and inform leadership decisions

• Provide operational guidance and recommendations to address risks, resource gaps, and process inefficiencies, escalating complex issues as needed

• Advise on workflow, staffing, and resource priorities to maintain operational readiness and consistent execution across multiple locations

• Influence execution standards and operational consistency across field teams without performing day-to-day tasks

• Maintain presence in the field to validate execution, reinforce expectations, and identify opportunities for improvement

• Drive operational continuity and readiness during peak demand, process transitions, or critical events

• Ensure compliance with safety policies, regulatory requirements, and company standards

• Analyze key performance indicators (KPIs) such as productivity, labor efficiency, service levels, and cost performance to make informed operational decisions

• Recommend and implement process improvements to address systemic issues and enhance operational efficiency

• Provide input on workforce planning, talent development, and succession considerations within assigned operations

• Influence operational investment decisions including asset utilization, capital planning, and process improvements

• Partner with cross-functional teams (supply chain, planning, finance, HR) to align operational priorities with business objectives

SKILLS/EDUCATION/EXPERIENCE

REQUIRED:

• Bachelor’s degree or equivalent experience

• Minimum of 5 years of field operations experience

• Strong knowledge of operational workflows and field execution

• Experience in decision making and working across multiple locations or job sites

DESIRED QUALIFICATIONS:

• Demonstrated operational leadership and influence in field-based environments

• Sound judgment and decision-making, with the ability to respond effectively to operational challenges

• Ability to analyze data and trends to inform operational decisions and improve performance

• Strong communication and collaboration skills across functional teams, frontline staff, and leadership levels

• High focus on safety, compliance, accountability, and service standards

• Ability to plan and prioritize work across multiple locations or teams in dynamic environments

• Comfortable operating independently within established guidelines and escalation paths, and influencing outcomes without direct authority

• Proficiency in O365 tools, including Power BI for reporting

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

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Pay Range:

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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

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This role is Bonus or Incentive Plan eligible.

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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information