Customer Service - Makassar
amarbank
Field Investigator - Surabaya
amarbank· Anti Fraud Operation
About this role
Responsibilities
- Investigate fraud cases escalated to the Anti-Fraud team (ABADI & Tunaiku) or cases categorized as fraud signals, as assigned by the Anti-Fraud Investigator Supervisor/Team Leader.
- Maintain productivity and quality targets for field investigations while gathering and reporting valuable findings during site visits.
- Prepare clear investigation reports and maintain the Fraud Case Tracker as part of daily activities.
- Collect, validate, and maintain supporting evidence throughout the investigation process while ensuring data confidentiality.
- Review suspicious transactions based on fraud alerts and perform customer confirmation when required.
- Conduct field visits and coordinate with internal and external stakeholders as needed.
- Ensure all investigation documentation is complete, accurate, and maintained in accordance with company policies.
Requirement
- Minimum Diploma degree in any discipline.
- Minimum 2 years of experience in anti-fraud, investigation, or internal audit within the financial services industry.
- Good understanding of digital products and application processes in Financial Services Institutions.
- Strong analytical, technical, and computer skills.
- High integrity, strong ethical standards, and a willingness to learn.
Frequently Asked Questions
Is the salary disclosed for the Field Investigator - Surabaya position at amarbank?
The salary for this Field Investigator - Surabaya role at amarbank is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Field Investigator - Surabaya position at amarbank located?
This Field Investigator - Surabaya role at amarbank is based in Surabaya. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Field Investigator - Surabaya role at amarbank full-time or part-time?
This is listed as a Full time Contract position. It is posted as a Field Investigator - Surabaya role in the Anti Fraud Operation department at amarbank.
Which team or department does the Field Investigator - Surabaya at amarbank belong to?
This Field Investigator - Surabaya position is part of the Anti Fraud Operation department at amarbank. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Field Investigator - Surabaya position at amarbank?
Click the "Apply Now" button on this page. You will be redirected to amarbank's official application portal hosted on lever where you can submit your application directly.
When was the Field Investigator - Surabaya job at amarbank posted?
This Field Investigator - Surabaya position at amarbank was posted on Jul 23, 2026. Apply as soon as possible — early applications are often reviewed first.
Field Investigator - Surabaya
amarbank
You'll be redirected to amarbank's official application page on Lever.