Field Client Services Assistant - Columbus

Field Client Services Assistant

Full-Time · On-site · Fieldwork

Since 1984, L&E Research has recruited participants for qualitative research in healthcare, consumer, B2B, and product innovation. If you love hospitality, move fast, and want a job where no two weeks look the same, we'd like to meet you.

About the Role

As our Field CSA, you're the on-the-ground point of contact for clients, respondents, and project teams, keeping sessions running smoothly from setup through wrap-up, in our facility and off site. Your schedule, locations, and hours shift week to week with the field calendar.

What you’ll do 

In the Field

• Prep research locations daily: cleanliness, shelf setup, and materials.
• Support sessions with client needs, tally sheets, counts, documentation, and cleanup.
• Help build each project's Day of Needs, keep the project workbook current, and complete the Nightly Report.

At the Facility (as capacity permits)

• Step in as Assistant Manager when the CSM is out.
• Onboard, mentor, and develop new CSRs and contract workers.
• Troubleshoot basic equipment issues and oversee shipping.
• Manage inventory, stock Intercept kits, and make supply runs in your own vehicle (mileage reimbursed).
• Cover reception, route calls, and help keep guests and the space safe.

WHAT YOU BRING

Must-Haves

• Strong written and verbal communication and organization skills.
• Comfort with Microsoft Office (Word, Excel, Teams), Outlook, OneDrive, Google Suite, and simple accounting, plus an eagerness to learn new tools, including AI.
• Full-time availability with a flexible schedule, plus a valid driver's license, insurance, and transportation (exceptions may apply by location), and willingness to travel off site for Intercept projects.
• Ability to stand for long periods on hard floors and lift up to 25 pounds (reasonable accommodation available on request).
• Completion of required IT and security training and adherence to ISO/IEC 27001 and ISO 20252 standards.

Nice-to-Haves

• Market research industry knowledge.
• Supervisory or mentorship experience in client services, retail, or hospitality, including leading small teams or shifts.

WHO YOU ARE

• Fast on your feet. You thrive at a fast pace, on site or virtually.
• Self-starter and team player. You work well on your own and with others.
• Acts with integrity. You hold yourself and others to L&E's values.

L&E Research is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. 

This job summary outlines primary responsibilities but is not intended to be all-inclusive. Duties may be modified or expanded to reflect business needs and the natural progression of the role. 

About L & E Research, Inc.

L&E Research connects clients with consumers, medical professionals, business professionals, and more – for virtually any market research project. We make efficient and accurate connections through the ongoing development of L&E’s software and technology solutions.