POSITION SUMMARY:

The AbbVie Care Field Case Manager (FCM) plays a vital role in guiding patients, healthcare providers, and program partners throughout the patient’s journey on medication. Working primarily from a dedicated home office, the FCM also visits healthcare professionals and clinics as needed, offering a balance of remote work and meaningful in-person connections.

As an FCM, you will ensure every step of the patient journey is well-coordinated and truly patient-centered. You will collaborate with healthcare providers, tackle challenges, and advocate for patients, using your communication and organizational skills to make a real impact. This is a dynamic role where you will solve real-world problems, build strong professional relationships, and make a genuine difference in people’s lives – all while enjoying a stable and flexible work environment.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Serves as the primary contact for physicians.
• Communicates with patient as needed and program stakeholders, building and maintaining trusted relationships in your designated area.
• Educates healthcare providers and their staff on program services, patient support resources, and help navigate therapy, reimbursement, and enrollment processes.
• Reviews patient charts and ensure completion of all required documentation, including special authorizations, enrollment forms, and prescription renewals.
• Takes full ownership of the special authorization process, ensuring timely, accurate submissions and expert guidance for reimbursement.
• Provides ongoing communication, updates, and guidance to physicians regarding patient status and any program changes or best practices.
• Adapts program elements to meet the unique needs of healthcare providers, personalize support for both in-clinic and remote care, and proactively identify and address areas for quality improvement.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Registered Nurse (RN) or related degree (BSc in Pharmacy or other Science degrees) or equivalent transferable skills.
• Knowledge of public or private third-party reimbursement arena.
• Bilingualism is an asset (requirement for province of Quebec).
• Previous Case Manager experience is an asset.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Exceptional customer service and interpersonal skills
• Ability to manage multiple tasks and priorities at once
• Comprehension of medical terminology
• Strong analytical and organizational skills
• Ability to engage with a physician and his/her staff as a trusted and well-informed medical counterpart
• Excellent time management skills & sense of urgency
• Ability to collaborate effectively with program associates
• Ability to work autonomously in a remote setting
• Ability to communicate effectively both orally and in writing and in both English and French (oral and written) for the Quebec and New Brunswick Provinces
• Detail and results oriented
• Ability to adapt to change and ambiguity
• Strong computer skills and knowledge of Microsoft Office
• Ability to attend Continuous Healthcare Education (CHE) events with HCPs, which may occur outside regular business hours
• Hold and maintain a valid, non-expired, unrestricted driver’s license and possess a car
• Adhere to Performance Standards and Procedures required by the program
• Must have a private, dedicated home office space that accommodates equipment supplied by Innomar Strategies

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

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