FBS-Sr User Analyst

Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.

About the Role

We're looking for a Sr. User Analyst / Web Analyst to help create intuitive digital experiences for our Specialty Insurance business. You'll partner with business stakeholders, end users, and technical teams to gather requirements, improve user journeys, and deliver user-centered digital solutions.

What You'll Do

• Gather and analyze business and user requirements.
• Map processes, workflows, and user journeys.
• Translate business needs into functional requirements and UX recommendations.
• Create wireframes and support solution design.
• Collaborate with development teams throughout the SDLC.
• Support testing, implementation, and user training.
• Develop documentation and provide guidance to stakeholders.
• Identify opportunities to improve digital experiences and business processes.

Requirements

• 4+ years of experience in Business Analysis, User Analysis, Web Analysis, UX, or related fields.
• Experience gathering requirements and documenting business processes.
• Knowledge of UX principles and wireframing tools.
• Advanced English proficiency.
• Bachelor's degree, high school diploma or equivalent required.
• Strong communication and stakeholder management skills.
• Proficiency with Microsoft Office Suite.

Preferred

• Insurance industry knowledge.
• Experience with testing, user training, and system implementation.
• Familiarity with system monitoring tools.

Competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development

Note: Benefits differ based on employee level.

By applying for this position, candidates acknowledge and agree that:

• Personal Data Processing: The personal data provided during the recruitment and selection process will be collected, processed, and retained for legitimate recruitment and compliance purposes, in accordance with applicable data protection and privacy laws and FBS internal policies.

• Legal Authorization to Work: Employment with FBS is conditional upon the candidate having valid, local legal authorization to work in the country where the role is based at the time of hire. FBS does not sponsor or obtain work authorization unless explicitly stated.

• Exclusivity of Employment and Conflict of Interest: Upon acceptance of an offer and during employment with FBS, employees will not be permitted to engage in parallel employment, professional activities, or paid work for other entities. Any ownership, partnership, directorship, or participation in other businesses or companies must be fully disclosed and formally reviewed in accordance with FBS internal conflict‑of‑interest and external engagement policies prior to the start date or as soon as such circumstances arise.

Failure to comply with these conditions may impact the hiring decision or employment continuation.