Facility Ops Application Support - Lead

Clean Harbors Inc. (www.cleanharbors.com) is a NYSE listed US based $6.5 Billion company. Clean Harbors was founded in 1980 near Boston by Mr. Alan S. McKim.Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. Clean Harbors employs a dedicated workforce of 23,000 employees and has over 450 service locations across the U.S., Canada and Mexico. Beyond addressing the environmental needs of its more than 300,000 customers, the Company has been on the front lines of addressing some of the largest emergency response events in North America of the past several decades including the BP Oil Spill in the Gulf of Mexico, the anthrax attacks in New York, the 2015 avian flu outbreak that devastated the poultry industry, Hurricanes Katrina, Rita and Sandy, and the oil pipeline breaks that affected the Yellowstone and Kalamazoo rivers, along with other major chemical releases into the environment.

Role Overview

The Operations Lead will be responsible for managing and stabilizing Facility Operations Support processes, ensuring high-quality service delivery, operational efficiency, and stakeholder satisfaction. The role involves leading a team, driving process improvements, and enabling seamless operations.
Key Responsibilities

1. Operations Management

•Oversee end-to-end Facility Ops Support activities
•Ensure adherence to SLAs, KPIs, and quality benchmarks
•Drive process stabilization with minimal deviations
 

2. Team Leadership
•Manage, mentor, and develop team members
•Build team capability and ensure readiness for operations
•Drive ownership, accountability, and performance consistency
 

3. Stakeholder Management
•Act as the primary point of contact for internal stakeholders
•Ensure timely communication, issue resolution, and expectation alignment
 

4. Process Improvement & Automation
•Identify process gaps and drive continuous improvement initiatives
•Collaborate with MIS/Automation teams for BOT implementation
•Drive cycle time reduction and productivity improvements
 

5. Risk & Escalation Management
•Proactively identify risks (including attrition, process gaps)
•Ensure timely escalation and mitigation of issues
 

6. Reporting & Governance
•Ensure accurate reporting and adherence to governance frameworks
•Participate in review calls and leadership updates
 

Key Skills & Competencies
•Strong operations management and process knowledge
•Effective people leadership and team management
•Stakeholder management and communication skills
•Analytical thinking & problem-solving
•Experience in process improvement / automation (BOT, MIS)
•Ability to manage multiple priorities and deliver under pressure

Qualifications & Experience

•Graduate/Postgraduate with relevant experience in operations
•Proven experience in handling teams and managing processes
•Experience in Facility Ops / Reporting / Workforce operations is preferred
 

Success Metrics (KPIs)
•SLA adherence & quality metrics
•Process stabilization (zero/minimal deviations)
•Productivity improvements / FTE savings
•Stakeholder satisfaction
•Automation and efficiency gains