F&B Captain

Company Description

Overlooking the scenic South China Sea, an hour away by ferry from Singapore, Mövenpick  Resort & Spa Bintan Lagoon will introduce Swiss-inspired hospitality to Bintan in celebration of Mövenpick's rich culinary legacy. The resort is set to be the new beach getaway destination for all generations with standout facilities, including 408 rooms & suites, two golf course, three lagoon swimming pools, unique restaurant concepts, a two-storey beach club, spacious event spaces. Wellness will also be an integral part of the resort experience, with a vast wellness and recreation village that will feature a gym, a spa, and Kid Club.

Job Description

• Supervise and coordinate daily operations of the assigned F&B outlet.
• Lead and guide F&B Attendants to ensure smooth and efficient service.
• Welcome guests, assist with seating arrangements, and ensure a personalized dining experience.
• Monitor service standards, food presentation, and guest satisfaction throughout operations.
• Take food and beverage orders accurately and ensure proper service sequence is followed.
• Handle guest requests, feedback, and complaints professionally and promptly.
• Conduct pre-service briefings and ensure team readiness before each shift.
• Coordinate with the kitchen, bar, and other departments to ensure seamless service delivery.
• Assist in upselling menu items, promotions, and hotel facilities to maximize revenue opportunities.
• Ensure cleanliness, hygiene, and proper setup of dining areas before, during, and after service.
• Monitor inventory, operating equipment, and service supplies to ensure availability and proper usage.
• Assist in training and coaching new team members on service standards and procedures.
• Ensure compliance with hotel policies, brand standards, and food safety regulations.

Qualifications

• Minimum 2–3 years of experience in Food & Beverage service, preferably in a 4- or 5-star hotel.
• Previous experience as an F&B Captain, Team Leader, or similar supervisory role is preferred.
• Strong knowledge of restaurant service procedures and guest handling.
• Excellent communication and leadership skills.
• Good command of English (spoken and written); additional languages are an advantage.
• Strong customer service orientation and ability to handle guest concerns professionally.
• Ability to work under pressure in a fast-paced environment.
• Good understanding of hygiene, sanitation, and safety standards.
• Professional appearance with strong attention to grooming standards.
• Flexible to work shifts, weekends, and public holidays.

Additional Information

• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.