Experience Standards & Quality Manager

ABOUT AERO By reimagining premium travel from the ground up, Aero offers a radically enhanced air travel experience – focusing on exclusivity, design, convenience, and personalized service. Aero integrates scheduled flights, charter flights, and aircraft management services under a single premium brand and digital-first platform, delivering a seamless end-to-end experience that neither traditional airlines nor private jet companies have achieved. ABOUT THIS ROLE The Experience Standards & Quality Manager is responsible for safeguarding and elevating the Aero guest experience across cabin and lounge environments through hands-on leadership, quality assurance, and close partnership with Experience leadership. This role serves as the day-to-day steward of service excellence, ensuring Aero’s experience standards are consistently delivered, gaps are quickly identified, and feedback is translated into tangible improvements. The role partners closely with the Inflight & Lounge Experience Manager, providing leadership presence, decision-making support, and continuity during irregular operations or periods of high demand. This cornerstone role will support the growth of our Southern Florida Experience team, focusing on talent acquisition and the eventual management of our base coordinator. Key responsibilities include ensuring the flawless execution of the base-level experience, which encompasses lounge build-out and presentation, fleet readiness, and amenity standards, all while aligning seamlessly with Aero’s brand promise.