Experience Care Small & Enterprise Sr. Coordinator

Tigo Guatemala· Ventas Empresariales
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📍 Guatemala City, GTFULL TIME

About this role

Función principal:

Liderar la gestión de la experiencia de clientes B2B de los segmentos Small & Enterprise, asegurando su satisfacción, retención y fidelización mediante la coordinación de soluciones de valor durante la postventa, garantizando así la correcta operación del Customer Journey con el objetivo de maximizar el valor de cliente y los resultados de negocio.

Requisitos:

  • Experiencia mínima de 3 años gestionando clientes empresariales, de preferencia en la industria de tecnología.
  • Experiencia en liderazgo de equipos de alto desempeño y uso de KPIs estratégicos para identificar oportunidades, coordinar iniciativas de experiencia y generar impacto en el negocio.
  • Licenciatura completa en Ingeniería Industrial, Administración de Empresas, Marketing, Comunicación, o afines.
  • Orientación al cliente.
  • Pensamiento estratégico.
  • Análisis y gestión de KPI´s de negocio y experiencia del cliente.

Conocimientos Específicos

  • MS Office
  • Deseable: inglés intermedio-avanzado.
  • Herramientas de gestión de clientes (CRM)
  • Experiencia del cliente

Competencias y Habilidades

  • Pensamiento analítico y resolución de problemas.
  • Proactividad para proponer e implementar soluciones.
  • Enfoque en la calidad y cumplimiento de plazos.
  • Excelentes habilidades de comunicación y presentación de resultados.
  • Liderazgo

Frequently Asked Questions

Is the salary disclosed for the Experience Care Small & Enterprise Sr. Coordinator position at Tigo Guatemala?
The salary for this Experience Care Small & Enterprise Sr. Coordinator role at Tigo Guatemala is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Experience Care Small & Enterprise Sr. Coordinator position at Tigo Guatemala located?
This Experience Care Small & Enterprise Sr. Coordinator role at Tigo Guatemala is based in Guatemala City, GT. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Experience Care Small & Enterprise Sr. Coordinator role at Tigo Guatemala full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Experience Care Small & Enterprise Sr. Coordinator role in the Ventas Empresariales department at Tigo Guatemala.
Which team or department does the Experience Care Small & Enterprise Sr. Coordinator at Tigo Guatemala belong to?
This Experience Care Small & Enterprise Sr. Coordinator position is part of the Ventas Empresariales department at Tigo Guatemala. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Experience Care Small & Enterprise Sr. Coordinator position at Tigo Guatemala?
Click the "Apply Now" button on this page. You will be redirected to Tigo Guatemala's official application portal hosted on breezy where you can submit your application directly.
When was the Experience Care Small & Enterprise Sr. Coordinator job at Tigo Guatemala posted?
This Experience Care Small & Enterprise Sr. Coordinator position at Tigo Guatemala was posted on Sep 8, 2026. Apply as soon as possible — early applications are often reviewed first.
Experience Care Small & Enterprise Sr. Coordinator
Tigo Guatemala
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