Manager
tripjack
Executive ( Sales Support )
tripjack· Sales Department
About this role
About Tripjack
TripJack: A Great Place to Work® and the trusted tech platform for over 60K+ travel agents across India!
We’re proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and sense of belonging our people feel every day. This recognition reflects our commitment to a culture where our teams grow, collaborate, and drive the future of travel technology, while consistently delivering excellent service to our agent partners.
With over 35+ years of travel experience between the founders, TripJack has always prioritized the needs of travel agent partners. TripJack’s integrated platform offers content from 750+ airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel booking & management experience for our agent partners.
Role: Executive -Sales Support
Location: Lower Parel, Mumbai
Experience: 3-5 years
Education: Graduate
Job Summary:
We are seeking a proactive and detail-oriented Sales Support Executive to support our Sales team in driving agent engagement, managing sales operations, and ensuring seamless coordination between internal stakeholders and travel partners. The ideal candidate should possess strong communication skills, excellent Excel proficiency, and a customer-centric mindset.
Job Responsibilities:
- Support the Sales Team and Travel Partners with B2B portal onboarding and activation.
- Collect, verify, and follow up on mandatory onboarding documents.
- Maintain and update agency master data in Excel.
- Handle agent-related requests and queries.
- Coordinate with Portal, Technology, Accounts, and other internal teams as required.
- Handle inbound and outbound calls through IVR.
- Process credit requests received from the Sales Team.
- Verify KYC and supporting documents in the CRM.
- Update approved credit limits and policies in the system.
- Process credit enhancement and reduction requests as per approvals.
- Track pending approvals and ensure timely closure.
- Ensure timely completion of sales documentation and approvals.
- Maintain records of contracts, agreements, and communications.
- Adhere to internal SOPs and compliance requirements.
- Coordinate with Finance, Operations, and Customer Support teams for smooth execution.
Required Skills & Qualifications:
- Graduate in any discipline.
- 3–5 years of experience in Sales Support, Travel Operations, Inside Sales, Customer Support, or a similar role.
- Prior experience in the travel industry will be preferred.
- Strong working knowledge of MS Excel, Google Sheets, and CRM tools.
- Excellent communication and interpersonal skills.
- Ability to multitask and thrive in a fast-paced environment.
- Strong attention to detail with effective problem-solving abilities.
Frequently Asked Questions
Is the salary disclosed for the Executive ( Sales Support ) position at tripjack?
The salary for this Executive ( Sales Support ) role at tripjack is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Executive ( Sales Support ) position at tripjack located?
This Executive ( Sales Support ) role at tripjack is based in Mumbai, MH, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Executive ( Sales Support ) role at tripjack full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Executive ( Sales Support ) role in the Sales Department department at tripjack.
Which team or department does the Executive ( Sales Support ) at tripjack belong to?
This Executive ( Sales Support ) position is part of the Sales Department department at tripjack. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Executive ( Sales Support ) position at tripjack?
Click the "Apply Now" button on this page. You will be redirected to tripjack's official application portal hosted on keka where you can submit your application directly.
When was the Executive ( Sales Support ) job at tripjack posted?
This Executive ( Sales Support ) position at tripjack was posted on Sep 22, 2026. Apply as soon as possible — early applications are often reviewed first.
Executive ( Sales Support )
tripjack
You'll be redirected to tripjack's official application page on keka.