Executive - Key Accounts - Express Logistics

DP World
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📍 Karnataka, IndiaFull time

About this role

FILING INFORMATION

Position

Executive – Key Accounts

Department

Commercial - Customer Service

Location

Regional (N, S, E, W)

Job Band

2

Reports to

Manager – Key Accounts

ROLES & RESPONSIBILITIES

Key responsibilities

  • Manage a high volume of inbound email traffic, supplemented with phone contact, to assess customer needs

  • Prepare detailed reports, as required, for customers

  • Respond to customer inquiries with the intent of providing customer satisfaction, retention, and increasing revenue spend which includes new lanes and services

  • Review customer inquiries, problems, requests and suggestions to determine the appropriate solutions and/or responses

  • Perform first level root cause analysis

  • Any critical escalation from client related to closure has to be highlighted to senior level,

  • Arrange for expedited service recovery for shipments, when necessary

  • Revert back to the client with update/closure in the given timeline.

  • Need to share the closure file with every client.

  • Responsible for billing and payment collection from the customer.

  • Maintaining an accurate record of all existing and potential customers.

  • Responding to customer inquiries in a timely and professional manner.

  • Serve as the link of communication between key customers and internal teams

QUALIFICATIONS & COMPETENCIES

 

  • Graduate, with Sales & Marketing background 

  • Minimum of 2 -5 years of experience in retail sales

  • Good communication and listening skills.

  • Should be a team player

Frequently Asked Questions

Is the salary disclosed for the Executive - Key Accounts - Express Logistics position at DP World?
The salary for this Executive - Key Accounts - Express Logistics role at DP World is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Executive - Key Accounts - Express Logistics position at DP World located?
This Executive - Key Accounts - Express Logistics role at DP World is based in Karnataka, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Executive - Key Accounts - Express Logistics role at DP World full-time or part-time?
This is listed as a Full time position. It is posted as a Executive - Key Accounts - Express Logistics role at DP World.
How do I apply for the Executive - Key Accounts - Express Logistics position at DP World?
Click the "Apply Now" button on this page. You will be redirected to DP World's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Executive - Key Accounts - Express Logistics job at DP World posted?
This Executive - Key Accounts - Express Logistics position at DP World was posted on Sep 28, 2026. Apply as soon as possible — early applications are often reviewed first.
Executive - Key Accounts - Express Logistics
DP World
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