Executive Housekeeper

Company Description

At Mövenpick BDMS Wellness Resort Bangkok, we offer a perfect harmony of comfort and recuperation for guests seeking a restful escape while still in the heart of Bangkok, one of Asia’s most popular city destinations.

All rooms are designed with space in mind, offering private balcony access and featuring wellness equipment such as sleep therapy speakers and yoga mats. Guests can indulge in culinary delights that are health-focused yet utterly delicious at the resort’s various outlets.

A welcoming outdoor pool, set amidst stunning surroundings, encourages guests to linger and unwind.

Job Description

• Lead and manage all Housekeeping operations, including guestrooms, public areas, banquet cleanliness, linen and laundry services, uniforms, housekeeping stores, and florist operations.
• Ensure all guestrooms, suites, public areas, banquet facilities, and back-of-house areas consistently meet Mövenpick and Accor brand standards with no compromise on cleanliness, presentation, and guest comfort.
• Conduct regular inspections of guestrooms, public areas, banquet facilities, and floral displays to ensure exceptional quality and prompt corrective action.
• Drive room readiness by working closely with Front Office, Engineering, and other operational departments to maximize room availability and guest satisfaction.
• Establish and maintain effective cleaning standards, preventive maintenance follow-up, deep-cleaning programs, and quality assurance procedures.
• Recruit, train, coach, and develop the Housekeeping team to deliver exceptional service and operational excellence.
• Ensure all Housekeeping employees are well trained and audit-ready for Brand Standards, Quality Assurance, Health & Safety, Sustainability, and Food Safety audits.
• Develop and maintain departmental standard operating procedures (SOPs) and ensure consistent compliance across all Housekeeping functions.
• Monitor guest satisfaction scores, online reviews, and guest feedback, implementing continuous improvement initiatives to enhance the overall guest experience.
• Manage departmental budgets, labor costs, productivity, operating expenses, linen, uniforms, guest supplies, cleaning chemicals, equipment, and inventories to achieve financial objectives.
• Maintain effective inventory control and establish par stock levels for linen, uniforms, guest amenities, and housekeeping supplies.
• Ensure compliance with all hotel policies, health, safety, fire life safety, environmental, and sustainability standards.
• Oversee pest control, lost and found procedures, linen quality, uniform standards, and housekeeping equipment maintenance.
• Collaborate effectively with Front Office, Engineering, Food & Beverage, Security, People & Culture, and other departments to ensure seamless hotel operations.
• Drive a culture of continuous improvement, accountability, teamwork, and service excellence throughout the department.

Qualifications

• Minimum 5 years' leadership experience in Housekeeping within an international premium hotel, including at least 2 years as an Executive Housekeeper or Assistant Executive Housekeeper.
• Strong knowledge of premium housekeeping operations, guestroom standards, public area management, laundry, linen, uniform, banquet cleanliness, and florist operations.
• Proven ability to maintain exceptional cleanliness and consistently achieve Mövenpick and Accor brand standards without compromise.
• Demonstrated success in leading teams through brand, quality, hygiene, sustainability, and operational audits.
• Strong leadership, coaching, mentoring, and people development skills with the ability to build a high-performing team.
• Excellent planning, organization, communication, problem-solving, and decision-making abilities.
• Strong financial acumen with experience managing departmental budgets, labor costs, productivity, and operating expenses.
• Proficient in Microsoft Office and hotel property management systems.
• Must be able to read, write, and communicate effectively in both Thai and English.
• Passionate about delivering exceptional guest experiences with meticulous attention to detail and a commitment to continuous improvement.

Additional Information

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.