Executive Assistant Manager

Company Description

Novotel & Ibis Rotorua Lakeside is seeking an experienced and dynamic Executive Assistant Manager to support the General Manager in the operational management of both hotels. 

About Novotel & Ibis Rotorua Lakeside 

We located on the shores of Lake Rotorua. Novotel is a 4 star property with 199 guest rooms, 140 seated restaurant and bar, and 11 conference and meeting facilities. Ibis is a 3 star property with 145 newly upgraded guest rooms. Novotel & Ibis are conveniently placed in a prime location in Rotorua, making it one of the most iconic tourist destination in the world! 

We are proud of our diverse workplace, representing nationalities from around the world. Our team of approximately 160 staff are friendly, supportive, and welcoming to new team members.

Job Description

The Executive Assistant Manager is responsible for assisting with the coordination and oversight of the hotels daily operations across all key departments to ensure effective service delivery, operational efficiency, and compliance with business and brand requirements

This position involves senior operational responsibility across the Rooms Division and Food & Beverage functions, including Front Office, Housekeeping, Reservations, Guest Services, and Engineering.

Key responsibility

• Drive performance and assist in the overall management and coordination of the hotels operations across multiple departments
• Support the delivery of consistent guest services and accommodation standards
• Monitor operational performance and assist in achieving budgeted financial targets
• Contribute towards revenue management strategies and activities including revenue generation, occupancy and room allocation oversight
• Work alongside Food & Beverage operations with service standards, cost control, and stock management
• Oversee Front Office and Reservations processes to ensure accurate billing and guest service delivery
• Partner with our People and Culture team to ensure retention and recruitment, training, performance management, and staff development
• Ensure compliance with workplace health and safety, fire safety, and operational policies
• Assist in maintaining property presentation standards and coordinating maintenance requirements
• Support operational reporting, audits, and compliance documentation

Qualifications

• 5 + years’ experience hotel operations or multi-department management roles
• Strong and proven Leadership and People Management skills to lead, motivate, and develop teams across multiple departments while maintaining strong staff engagement and accountability.
• Operational experience in both rooms division and food and beverage is essential
• The ability to work and problem solve in a fast-paced, high occupancy hotel, across multiple departments.
• Exceptional communication skills, with the ability to confidently use PMS systems and other software platforms, including Microsoft Excel, Word, and related applications.
• Understanding of hotel forecasting, budgeting, operational costs, and revenue processes.
• Ability to manage guest service delivery and resolve operational issues
• The passion for the people of the Industry, leading, developing and creating opportunities for others.
• This role requires a high degree of flexibility. The successful candidate will be expected to work outside of standard business hours, including alternative weekends and public holidays, as needed. Hours may vary on business requirements, and the ability to adapt to changing schedules is essential. 

Additional Information

Why Join Us?

At Accor, you'll become part of a global hospitality family with opportunities to learn, grow, and build your career.

As a Heartist®, you'll enjoy:

• A supportive and inclusive team environment.
• Ongoing training and development opportunities.
• Career progression across Accor hotels locally and internationally.
• Staff accommodation and dining discounts through the ALL Heartist programme.
• Access to employee benefits and wellbeing initiatives.

If you enjoy making a difference through the little details and love creating memorable experiences for guests, we'd love to hear from you.

Our commitment to Diversity & Inclusion: 
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.