Executive
EXL Talent Acquisition Team
About this role
Essential Functions
- Ensure that the transactions processed are as per standard operating procedures available on client learning management system.
- Process refunds correctly, ensuring they are issued to the appropriate payees as per SOPs.
- Communicate effectively with clients via email and MS Teams, Providing timely and accurate responses.
- Ensure that the assigned targets in accordance with the SLA metrics are met
- Ensure that the quality of the transactions is in compliance with predefined parameters as per SLA metrics
Provide relevant data to supervisors on a daily basis to measure performance at an individual and process level
Primary Internal Interactions
- Assistant Manager - Operations for the purpose of reporting performance, clarifying concerns, and seeking feedback and support.
- Manager for the purpose of resolving any outstanding issues left unaddressed/unsolved
- Associates (Team Members) seek co-operation and clarification on process-related matters and providing support when required.
SME/Process trainer for training as and when required.
Primary External Interactions
- Supervisors at the client end for the purpose of seeking clarifications and answering queries
- Trainers at the client end for training purposes
- Onshore Supervisors and SMEs via email and calls for operational coordination.
Communicates externally via letters with customers
Essential Functions
- Ensure that the transactions processed are as per standard operating procedures available on client learning management system.
- Process refunds correctly, ensuring they are issued to the appropriate payees as per SOPs.
- Communicate effectively with clients via email and MS Teams, Providing timely and accurate responses.
- Ensure that the assigned targets in accordance with the SLA metrics are met
- Ensure that the quality of the transactions is in compliance with predefined parameters as per SLA metrics
Provide relevant data to supervisors on a daily basis to measure performance at an individual and process level
Primary Internal Interactions
- Assistant Manager - Operations for the purpose of reporting performance, clarifying concerns, and seeking feedback and support.
- Manager for the purpose of resolving any outstanding issues left unaddressed/unsolved
- Associates (Team Members) seek co-operation and clarification on process-related matters and providing support when required.
SME/Process trainer for training as and when required.
Primary External Interactions
- Supervisors at the client end for the purpose of seeking clarifications and answering queries
- Trainers at the client end for training purposes
- Onshore Supervisors and SMEs via email and calls for operational coordination.
Communicates externally via letters with customers
- Any graduate in B.Com, BA, or BBA with 0–6 months of experience in Insurance Back Office.
especially in accounting, and Excel-based analysis. relevant experience
Frequently Asked Questions
Is the salary disclosed for the Executive position at EXL Talent Acquisition Team?
The salary for this Executive role at EXL Talent Acquisition Team is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Executive position at EXL Talent Acquisition Team located?
This Executive role at EXL Talent Acquisition Team is based in Noida, Uttar Pradesh, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Executive position at EXL Talent Acquisition Team?
Click the "Apply Now" button on this page. You will be redirected to EXL Talent Acquisition Team's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Executive job at EXL Talent Acquisition Team posted?
This Executive position at EXL Talent Acquisition Team was posted on Sep 29, 2026. Apply as soon as possible — early applications are often reviewed first.
Executive
EXL Talent Acquisition Team
You'll be redirected to EXL Talent Acquisition Team's official application page on oraclecloud.