Executive

EXL Talent Acquisition Team
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📍 Gurugram, Haryana, India

About this role

  • Handle ticket exchanges, reissues, and revalidations as per airline fare rules.
  • Interpret and apply fare rules, penalties, no-show conditions, and change restrictions.
  • Calculate fare difference (add-collect) and applicable change fees accurately.
  • Process voluntary and involuntary exchanges based on airline guidelines.
  • Review and action backend queues within defined SLAs.
  • Coordinate with internal teams for escalations and special cases.
  • Ensure correct handling of taxes, EMDs, and form of payment (FOP) during exchanges.
  • Maintain SLA/TAT compliance for all assigned tickets.
  • Maintain accurate documentation and ticket history notes.
  • Adhere to SOPs, compliance, and quality standards.
  • Provide proper shift handover for seamless 24x7 operations.
  • Handle ticket exchanges, reissues, and revalidations as per airline fare rules.
  • Interpret and apply fare rules, penalties, no-show conditions, and change restrictions.
  • Calculate fare difference (add-collect) and applicable change fees accurately.
  • Process voluntary and involuntary exchanges based on airline guidelines.
  • Review and action backend queues within defined SLAs.
  • Coordinate with internal teams for escalations and special cases.
  • Ensure correct handling of taxes, EMDs, and form of payment (FOP) during exchanges.
  • Maintain SLA/TAT compliance for all assigned tickets.
  • Maintain accurate documentation and ticket history notes.
  • Adhere to SOPs, compliance, and quality standards.
  • Provide proper shift handover for seamless 24x7 operations.

Required Skills & Qualifications:

  • Graduate / Undergraduate (any discipline).
  • 0–3 years of experience in backend operations, ticketing, or support roles.
  • Good written communication skills.
  • Strong attention to detail and documentation accuracy.
  • Ability to work in rotational shifts including nights, weekends, and holidays.
  • Willingness to work from office in a 24x7 environment.
EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.


EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.

Frequently Asked Questions

Is the salary disclosed for the Executive position at EXL Talent Acquisition Team?
The salary for this Executive role at EXL Talent Acquisition Team is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Executive position at EXL Talent Acquisition Team located?
This Executive role at EXL Talent Acquisition Team is based in Gurugram, Haryana, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Executive position at EXL Talent Acquisition Team?
Click the "Apply Now" button on this page. You will be redirected to EXL Talent Acquisition Team's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Executive job at EXL Talent Acquisition Team posted?
This Executive position at EXL Talent Acquisition Team was posted on Sep 9, 2026. Apply as soon as possible — early applications are often reviewed first.
Executive
EXL Talent Acquisition Team
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You'll be redirected to EXL Talent Acquisition Team's official application page on oraclecloud.