Executive
EXL Talent Acquisition Team
About this role
Role Purpose:
Deliver excellent customer service through voice and chat channels while ensuring full compliance with regulatory, quality, and operational standards.
Key Responsibilities:
- Handle customer contacts via voice and chat.
- Resolve queries efficiently and professionally.
- Adhere to all compliance, data protection, and quality requirements.
- Accurately document customer interactions.
- Take ownership of customer issues through to resolution.
- Escalate complex cases when required.
Success Measures:
- CSAT and quality scores
- Productivity and adherence
- First Contact Resolution (FCR)
100% compliance with regulated processes
Set departmental goals, manage budgets, lead cross-functional teams, and ensure compliance with policies.
Higher Education Diploma with 0 - 2 years of relevant experience
Frequently Asked Questions
Is the salary disclosed for the Executive position at EXL Talent Acquisition Team?
The salary for this Executive role at EXL Talent Acquisition Team is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Executive position at EXL Talent Acquisition Team located?
This Executive role at EXL Talent Acquisition Team is based in Pune, Maharashtra, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Executive position at EXL Talent Acquisition Team?
Click the "Apply Now" button on this page. You will be redirected to EXL Talent Acquisition Team's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Executive job at EXL Talent Acquisition Team posted?
This Executive position at EXL Talent Acquisition Team was posted on Sep 14, 2026. Apply as soon as possible — early applications are often reviewed first.
Executive
EXL Talent Acquisition Team
You'll be redirected to EXL Talent Acquisition Team's official application page on oraclecloud.