Ex/Sr Ex Customer Success | Gurgaon
FieldAssist· Customer Success
About this role
We are looking for an energetic and motivated professional to join our Customer Success team with preferred experience in a similar role. In this role, one must apply empathy and a unique ability to understand customer needs help directly drive FA’s success.
About FieldAssist
FieldAssist is a SaaS based technology platform transforming route-to-market capabilities of CPG companies across the value-chain. From distributors to retailers, salesmen to leaders, all stakeholders are connected digitally through an integrated platform which simplifies how sales are planned, processed and predicted, and distribution is discovered, developed and deployed. Headquartered in Gurugram, India, and with clients in 10 countries in Asia and Africa, FieldAssist is a 'Proud Partner to Great Brands,' delivering ready insights and powering GTM strategies for 600+ CPG brands including Godrej Consumers, Saro Africa, Danone, Haldiram’s, Eureka Forbes, Bisleri, Nilon’s, Borosil, Adani Wilmar, Philips, Ching’s and Mamaearth among others.
FieldAssist is certified by Great Place to Work® for having created a great place to work for all its employees by excelling on the 5 dimensions of High-Trust, High-Performance Culture™ – Credibility, Respect, Fairness, Pride and Camaraderie.
FieldAssist is certified by Great Place to Work® for having created a great place to work for all its employees by excelling on the 5 dimensions of High-Trust, High-Performance Culture™ – Credibility, Respect, Fairness, Pride and Camaraderie.
For one in the Seat:
Requirements :
1. Work closely with external and internal stakeholders to ensure smooth and timely Project Execution
2. Conduct in-depth training sessions for Client Project stakeholders on using the Product
3. Assist with high severity requests or issue escalations as needed
4. Guide client on product features and how to use them
5. Drive Client Scale-Ups to reach enterprise level penetration
6. Update client about new feature developments and enhancements according to client business requirements
7. Monitor user product adoption and usage
8. Configuration and demonstrating the product to client pre-execution, if needed
9. Ensure customer satisfaction and build strong customer relationships Travel to client office location/ Client visit as per requirement
Who we're looking for:
1. Engineering graduates with 2-4 years of experience
2. Excellent verbal & written communication & presentation skills
3. Ability to multi-task and work in a challenging fast paced environment
4. Go-getter attitude and a strong work ethic
5. Proficient in MS Excel & PowerPoint
6. Excellent problem-solving skills, attention to detail and solution-oriented attitude
7. Enthusiasm about technology with demonstrated technical aptitude
2. Excellent verbal & written communication & presentation skills
3. Ability to multi-task and work in a challenging fast paced environment
4. Go-getter attitude and a strong work ethic
5. Proficient in MS Excel & PowerPoint
6. Excellent problem-solving skills, attention to detail and solution-oriented attitude
7. Enthusiasm about technology with demonstrated technical aptitude
Know Your Leader:
Customer Success at FieldAssist is one of the largest teams headed by Chitransh Jain, an IIT graduate who first started his journey with Tata Consulting Engineers and became a part of the FA in 2017. He drives exceptional customer experience and firmly believes that customers play an important role in enhancing the quality of the product. He is ably supported by his team members who help the customers get the maximum output from the product thus leading to their business growth.
FieldAssist on the Web:
Website: https://www.fieldassist.com/people-philosophy-culture/
Culture Book: https://www.fieldassist.com/fa-culture-book
CEO's Message: https://www.youtube.com/watch?v=bl_tM5E5hcw
LinkedIn: https://www.linkedin.com/company/fieldassist/
Culture Book: https://www.fieldassist.com/fa-culture-book
CEO's Message: https://www.youtube.com/watch?v=bl_tM5E5hcw
LinkedIn: https://www.linkedin.com/company/fieldassist/
Frequently Asked Questions
Is the salary disclosed for the Ex/Sr Ex Customer Success | Gurgaon position at FieldAssist?
The salary for this Ex/Sr Ex Customer Success | Gurgaon role at FieldAssist is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Ex/Sr Ex Customer Success | Gurgaon position at FieldAssist located?
This Ex/Sr Ex Customer Success | Gurgaon role at FieldAssist is based in Gurugram, Haryana, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Ex/Sr Ex Customer Success | Gurgaon role at FieldAssist full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Ex/Sr Ex Customer Success | Gurgaon role in the Customer Success department at FieldAssist.
Which team or department does the Ex/Sr Ex Customer Success | Gurgaon at FieldAssist belong to?
This Ex/Sr Ex Customer Success | Gurgaon position is part of the Customer Success department at FieldAssist. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Ex/Sr Ex Customer Success | Gurgaon position at FieldAssist?
Click the "Apply Now" button on this page. You will be redirected to FieldAssist's official application portal hosted on freshteam where you can submit your application directly.
When was the Ex/Sr Ex Customer Success | Gurgaon job at FieldAssist posted?
This Ex/Sr Ex Customer Success | Gurgaon position at FieldAssist was posted on Aug 27, 2026. Apply as soon as possible — early applications are often reviewed first.
Ex/Sr Ex Customer Success | Gurgaon
FieldAssist
You'll be redirected to FieldAssist's official application page on freshteam.