EVS Floor Attendant - Casino Public Space - Non Union

Company: Hard Rock Ottawa Hotel & Casino 

Location: Ottawa, Ontario

Job Type: Part Time Permanent 

Is this a current vacancy? Yes, this is an existing open position. 

Compensation: CAD $ 20/Hr.

OVERVIEW: 
 

A floor attendant/cleaner is responsible for maintaining cleanliness and overall appearance of assigned areas to ensure a safe and welcoming environment. They perform routine cleaning duties such as sweeping, mopping, vacuuming, and sanitizing surfaces. The role includes monitoring public spaces, restrooms, and work areas to ensure they meet cleanliness and safety standards. They promptly respond to spills, hazards, or guest requests to maintain a high level of service. Floor attendants also follow health, safety, and organizational procedures while working efficiently as part of a team. 

 
RESPONSIBILITIES: 

• Responsible for stocking central storage areas and workstations with appropriate supply levels, including conducting regular inventory counts 

• Maintain the cleanliness and presentation of common and public areas throughout the casino property 

• Perform carpet and tile cleaning, including extraction and stain removal as required 

• Execute guest delivery requests efficiently through internal systems (e.g., Synergy) 

• Collect and dispose of waste; clean carpeted areas, remove gum and stains, vacuum upholstery, and reposition furniture and equipment after cleaning 

• Sweep, dust mop, and wet mop hard surface flooring to maintain cleanliness standards 

• Clean and dust all surfaces, including walls, doors, fixtures, gaming equipment, furnishings, glass, and display cases 

• Service, clean, and sanitize restroom facilities, ensuring all fixtures and supplies meet hygiene standards 

• Collaborate effectively with supervisors and team members while adhering to departmental procedures, schedules, and performance expectations 

• Identify and report maintenance issues, damages, safety hazards, or loss of property promptly 

• Assist with emergency clean-ups and provide operational support to cover staffing shortages as needed 

• Foster a guest-focused environment that promotes the brand, supports positive guest relations, and contributes to exceptional service standards 

• Perform additional duties as assigned in support of operational needs 

• Demonstrate commitment to and alignment with the organization’s brand values and service culture 

QUALIFICATIONS: 

• High school diploma or equivalent required, along with six (6) months of janitorial experience. Previous stockroom experience is preferred. 

• WHMIS trained or able to be trained on WHMIS 

EDUCATION AND /OR EXPERIENCE REQUIREMENTS: 

(Related education and experience may be interchangeable on a year for year basis) 

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):  

• Must obtain and maintain all licenses / certifications per Federal, Provincial, and Gaming Commission.  

• Prior experience opening new properties/outlets preferred. 

• Must be Nineteen (19) years of age. 

• Must be able to work on holidays and weekends, as well as flexible shifts.  

PHYSICAL DEMANDS:  

• Ability to stand and sit for extended periods of time. 

• Ability to frequently move objects (lift, push, pull, balance, carry) up to 50 pounds. 

• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to handle or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move 25 pounds or more. 

• Specific vision abilities that may be required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. 

• The work environmental characteristics described here may be representative of those an employee encounters while performing the essential functions of this job. 

• The Casino environment is hectic, fast-paced and often crowded and noisy. 

• Duties and responsibilities are typically performed in a professional office setting, but there may be times when you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.