EVS Floor Attendant - Casino Public Space

Company: Hard Rock Ottawa Hotel & Casino 

Location: Ottawa, Ontario

Job Type: Part Time Permanent 

Is this a current vacancy? Yes, this is an existing open position. 

Compensation: CAD $ 18.42/Hr.

OVERVIEW:

The EVS Floor Attendant is responsible for maintaining a clean, safe, and welcoming environment throughout the casino property. This role ensures all gaming areas, public spaces, guest amenities, and back-of-house locations meet established cleanliness and presentation standards. The EVS Floor Attendant performs routine cleaning tasks, responds promptly to spills and housekeeping requests, and contributes to a positive guest experience by providing courteous and professional service. The position requires the ability to work in a fast-paced, high-traffic environment while adhering to health, safety, and company standards.

RESPONSIBILITIES:

• Stocking central storage facility and work centers with appropriate quantities of supplies and conducting inventories of such. 

• Maintaining cleanliness in common/public areas of the casino 

• Extract and clean carpet and tiles 

• Execute guest deliveries issued through Synergy 

• Collect and remove trash; clean carpeted areas; remove gum and carpet spots; vacuum upholstered furnishings and fabric; reposition furniture and equipment after cleaning. 

• Sweep, dust mop, and wet mop hard surface floors. 

• Clean/dust all surfaces: walls, doors, hardware, games, furnishings, door glass, display cases, etc. 

• Stock, clean and sanitize restroom fixtures and surfaces.  

• Work cooperatively with supervisors and all other team members of the property. Comply with department procedures, schedules and standards of performance. 

• Observe and report needed maintenance to buildings, fixtures, and equipment; report any loss, damage or breakage of property, or threat to safety. 

• Assist in emergency clean-ups and provide coverage for absences.  

• Creates an atmosphere that induces guests to make Hard Rock their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.  

• Other duties as assigned.  

• Lives the Brand. 

EXPERIENCE, EDUCATION, AND CERTIFICATIONS 

• High school diploma or equivalent required, along with six (6) months of janitorial experience. Previous stock room experience is preferred. 

• WHMIS trained or able to be trained on WHMIS  

• The ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario skills

• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities. 

• Must be able to work varying shifts and time schedules as needed 

PHYSICAL DEMANDS:

• Ability to stand and sit for extended periods of time.

• Ability to frequently move objects (lift, push, pull, balance, carry) up to 50 pounds.

• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to handle or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move 25 pounds or more.

• Specific vision abilities that may be required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

• The work environmental characteristics described here may be representative of those an employee encounters while performing the essential functions of this job.

• The Casino environment is hectic, fast-paced and often crowded and noisy.

• Duties and responsibilities are typically performed in a professional office setting, but there may be times when you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

CLOSING:

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Please contact Human Resources at hrnotify@hrcottawa.com if you require accommodation at any time throughout the hire process.

We thank all candidates for their interest, however, only those being considered for an interview will be contacted.