European Road Freight Coordinator
About this role
What You Can Expect:
We are recruiting for a Data Processor. Reporting to the Branch Manager. Working in a newly formed Rhenus sales office, your role will be to assist the branch manager in developing and growing the Bristol branch. Ensuring all shipments are always carried out to the highest standards and customer requirements are met.
At Rhenus, we believe everyone plays a crucial role. Whether you’re driving a truck, managing inventory or handling customer enquiries, your actions drive our success. We value practical solutions and quick decisions, empowering you to take ownership and make a difference.
Recognised as a top employer, and united by a common goal, we are committed to fostering a workplace culture that encourages entrepreneurial spirit and continued growth and excellence.
The future isn’t just built by the company – it’s shaped by each of us, working together. Join our Rhenus community to make an impact and grow alongside a team of passionate people who are dedicated to making a difference. #empoweredbyyou
What You Bring:
Main Duties:
Client Relationship Management: Act as the dedicated point of contact for clients, providing regular shipping updates and resolving concerns proactively.
Onboarding & Retention: Guide new clients smoothly through onboarding processes and maintain high service standards to drive account retention
Tracking and Support: Monitor shipments in transit and update clients on delivery progress.
Risk Management: Arrange cargo insurance and handle claims for lost or damaged goods
Documentation Management: Verify the commercial invoices and request for all import/export paperwork to be raised
Rate Negotiation: Negotiate prices and book cargo space with transport carriers and in our internal systems Proof of Delivery
Key Competencies and Skills:
- Organization: Ability to track multiple shipments and schedules at the same time.
- Communication: Clear contact with clients, overseas partners, and carriers.
- Problem-Solving: Quick fixes for delayed cargo, route changes, or customs holds.
- Computer Literacy: Skill in using modern logistics and tracking software
Education and Experience:
- Minimum of 1 year's experience in European road freight
- Strong customer service skills
- Proficient in Maths and English
- Additional language skills would be advantageous
- Proficient in Microsoft Office applications, including Word, Excel, and Teams
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