ETIC, Service Designer - Manager

pwc· 024 PwC IT Services Egypt LLC
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📍 Cairo - ETICFull time

About this role

Line of Service

Advisory

Industry/Sector

Technology

Specialism

Advisory - Other

Management Level

Manager

Job Description & Summary

We are seeking a Service Design - Manager to participate in the service design and transformation of end-to-end services that deliver exceptional customer experiences and measurable business value. 

In this role, you will work across business, product, and technology teams to orchestrate people, processes, and systems, ensuring seamless and user-centric service experiences across all touchpoints. 

 

Responsibilities: 

  • Lead end-to-end service design initiatives, from discovery through to delivery and optimization 

  • Define service strategies that align with customer needs and business objectives 

  • Conduct service assessments to identify gaps, inefficiencies, and opportunities for improvement 

  • Develop service blueprints, journey maps, and operating models to guide transformation efforts 

  • Design and optimize user journeys to enhance usability, engagement, and adoption 

  • Collaborate with cross-functional teams (business, product, engineering) to ensure alignment and execution 

  • Facilitate workshops and co-creation sessions with stakeholders to drive alignment and decision-making 

  • Define and track service performance metrics (KPIs/OKRs) to measure impact and success 

  • Mentor and guide junior service designers, fostering service design capability within the team 

 

Qualifications: 

  • Bachelor’s degree in design, Human-Computer Interaction, or a related field, or equivalent experience. 

  • 8+ years of experience in service design, UX design, product Management and Product design, or consulting 

  • Proven experience delivering end-to-end service design or transformation projects 

  • Strong expertise in: 

  • Customer journey mapping 

  • Service blueprinting 

  • Experience design and usability 

  • Experience working within cross-functional, agile teams 

  • Strong stakeholder management and communication skills 

 

Preferred Qualifications: 

  • Experience in consulting or large-scale digital transformation programs 

  • Familiarity with service strategy, operating models, and business design 

  • Exposure to multiple industries (e.g., banking, telecom, public sector) 

 

Key Skills: 

  • Service Design & Systems Thinking 

  • Customer Experience & Journey Design 

  • Strategic Thinking & Problem Solving 

  • Stakeholder Engagement & Facilitation 

  • Data-driven Decision Making 

  • Leadership and Team Development 

 

What Success Looks Like: 

  • Delivery of seamless, value-driven services that improve customer satisfaction and adoption 

  • Clear and actionable service designs and transformation roadmaps 

  • Strong alignment between business goals and customer experience 

  • Measurable improvements in efficiency, performance, and value realization 

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Business Case Development, Business Process Modeling, Coaching and Feedback, Communication, Competitive Analysis, Creativity, Customer Needs Analysis, Customer Relationship Management, Customer Satisfaction, Digitization, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Learning Agility, Marketing Management, Market Research, Market Trends, Operationalization {+ 22 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

Frequently Asked Questions

Is the salary disclosed for the ETIC, Service Designer - Manager position at pwc?
The salary for this ETIC, Service Designer - Manager role at pwc is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the ETIC, Service Designer - Manager position at pwc located?
This ETIC, Service Designer - Manager role at pwc is based in Cairo - ETIC. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the ETIC, Service Designer - Manager role at pwc full-time or part-time?
This is listed as a Full time position. It is posted as a ETIC, Service Designer - Manager role in the 024 PwC IT Services Egypt LLC department at pwc.
Which team or department does the ETIC, Service Designer - Manager at pwc belong to?
This ETIC, Service Designer - Manager position is part of the 024 PwC IT Services Egypt LLC department at pwc. See the full job description for more information about the team structure and responsibilities.
How do I apply for the ETIC, Service Designer - Manager position at pwc?
Click the "Apply Now" button on this page. You will be redirected to pwc's official application portal hosted on workday where you can submit your application directly.
When was the ETIC, Service Designer - Manager job at pwc posted?
This ETIC, Service Designer - Manager position at pwc was posted on Jul 29, 2026. Apply as soon as possible — early applications are often reviewed first.
ETIC, Service Designer - Manager
pwc
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