Escalation Manager Supply Chain

frenckengroup· Frencken Mechatronics B.V.
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📍 Eindhoven, NetherlandsFull time

About this role

Frencken develops and delivers advanced modules, systems, and integrated manufacturing solutions for some of the world's leading technology companies. With more than 3,600 employees across Europe, Asia, and the United States, we support industries such as semiconductors, medical technology, analytical instruments, and industrial automation. Through innovation, quality, and operational excellence, we help bring tomorrow's technologies to life.

As Escalation Manager Supply Chain, you are responsible for resolving critical supply chain and material availability issues that could impact production continuity and customer commitments. Acting as the central coordinator during escalations, you align suppliers, internal stakeholders, and management teams to drive rapid recovery and ensure business continuity.

This role goes beyond managing day-to-day disruptions. You identify recurring risks, lead root cause investigations, and implement sustainable improvements that strengthen supply chain resilience across the organization.

What You'll Do:

You will take ownership of complex supply chain escalations, ensuring issues are assessed, prioritized, and resolved in a structured and effective way. Working closely with suppliers and cross-functional teams, you drive recovery plans, monitor progress, and keep stakeholders informed throughout the process.

Key areas of responsibility include:

  • Leading critical supply chain and supplier escalations with potential impact on production and customer deliveries.
  • Coordinating cross-functional teams to develop and execute recovery plans.
  • Challenging suppliers on performance, commitments, and corrective actions.
  • Driving root cause analysis and long-term improvement initiatives.
  • Monitoring supply chain risks, performance trends, and escalation metrics.
  • Providing management with clear insights and recommendations to improve resilience and performance.

What You Bring:

You bring a strong background in supply chain management within a high-tech manufacturing environment, combined with the confidence to lead complex discussions with suppliers and senior stakeholders.

You have:

  • A Bachelor's or Master's degree in Supply Chain Management, Industrial Engineering, Business Administration, Operations Management, or a related field.
  • At least 5 years of experience in Supply Chain, Procurement, Operations, Manufacturing, or Program Management.
  • Proven experience managing supplier performance and business-critical escalations.
  • Strong analytical and problem-solving skills, with experience in structured improvement methodologies
  • Excellent communication and stakeholder management capabilities.
  • A proactive, results-driven mindset and the ability to perform effectively under pressure.

What We Offer

At Frencken, you'll have the opportunity to make a visible impact within a global high-tech manufacturing organization serving some of the world's most innovative companies.

We offer:

  • A challenging role with significant business impact and visibility.
  • An international and collaborative high-tech environment.
  • The opportunity to work with leading global technology customers.
  • Competitive salary and benefits.
  • 27 vacation days plus 13 ADV days.

Join Frencken and help strengthen the supply chains behind tomorrow's technologies! Apply now!

Note to agencies:

Frencken works exclusively with selected recruitment partners for the fulfillment of iselected roles. Any unsolicited resumes, candidate profiles, or introductions submitted without a prior written agreement with HR will be considered the property of Frencken, and no fees or compensation will be owed.

Frequently Asked Questions

Is the salary disclosed for the Escalation Manager Supply Chain position at frenckengroup?
The salary for this Escalation Manager Supply Chain role at frenckengroup is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Escalation Manager Supply Chain position at frenckengroup located?
This Escalation Manager Supply Chain role at frenckengroup is based in Eindhoven, Netherlands. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Escalation Manager Supply Chain role at frenckengroup full-time or part-time?
This is listed as a Full time position. It is posted as a Escalation Manager Supply Chain role in the Frencken Mechatronics B.V. department at frenckengroup.
Which team or department does the Escalation Manager Supply Chain at frenckengroup belong to?
This Escalation Manager Supply Chain position is part of the Frencken Mechatronics B.V. department at frenckengroup. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Escalation Manager Supply Chain position at frenckengroup?
Click the "Apply Now" button on this page. You will be redirected to frenckengroup's official application portal hosted on workday where you can submit your application directly.
When was the Escalation Manager Supply Chain job at frenckengroup posted?
This Escalation Manager Supply Chain position at frenckengroup was posted on Sep 8, 2026. Apply as soon as possible — early applications are often reviewed first.
Escalation Manager Supply Chain
frenckengroup
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You'll be redirected to frenckengroup's official application page on Workday.