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Job Posting Title:

Location:

Additional Posting Details:

Monday - Friday

8:00am - 4:30pm

Job Description:

Duties/Responsibilities

• Provides regular status reports to management as required.

• Attends meetings as required, and participates on committees as directed. Participates in customer discussion offering suggestions and recommendations.

• Maintains a positive image when dealing with deadlines and demanding, highly stressful situations

• Work with all IT and Empower teams to identify appropriate solutions for various operational and technical needs

• Analyzes Level 1, 2, and 3 customer-reported problems to determine corrective action and provides timely feedback.

• Ensures department documentation is at current levels.

• Performs application and integrated testing for assigned module(s).

• Tests build in a specified testing environment and performs validation testing with end user

• Participates in operational discovery sessions to identify the needs of the organization

• Supports integration with 3rd party applications, when applicable.

Required Skills/Abilities

• Bachelor's degree or commensurate experience in healthcare required

• Master's degree is desirable

• Minimum of 4 years of related experience in a hospital and/or hospital-based clinic environment is helpful

• Applicable Epic certification must be current or obtained within 9 months of employment

• A minimum of 3 years’ previous experience in the build, training, and support of the Epic Systems electronic health record suite is required

Working Environment

• Working Conditions:  Inside

• Working Position:      Sitting

• Physical Demands:     Light

• Physical Requirements:  Repetitive Movement

• An Individual in this position will be required to lift or carry weight in this group: Up to 10lbs

• Sensory/Communicative activities essential to the performance of this position:  Feeling, Hearing, Seeing, Speaking

• An Individual in this position will be exposed to: Inside environment