Enterprise SharePoint Services Representative
About this role
Position Overview:
The Enterprise SharePoint Services Representative (ESSR) will serve as a technical and functional expert for SharePoint Online and Microsoft 365, supporting the architecture, configuration, and day‑to‑day sustainment of the National Guard Bureau (NGB) Knowledge Management System (KMS). The position will work closely with Knowledge Management Analysts, SMEs, and mission partners to ensure the system is intuitive, reliable, secure, and aligned with enterprise Knowledge Management (KM) governance.
This role is ideal for someone who thrives at the intersection of platform engineering, user experience, and enterprise collaboration.
Key Responsibilities
- Configure, maintain, and enhance SharePoint Online sites, libraries, content types, permissions, and workflows supporting the NGB KMS.
- Implement metadata schemas, taxonomy structures, and content governance rules to ensure consistency and discoverability across the enterprise.
- Develop automated workflows using Power Automate to streamline content ingestion, approvals, lifecycle management, and archival processes.
- Provide technical troubleshooting, user support, and platform guidance to NGB directorates and mission partners.
- Collaborate with KM Analysts to translate governance requirements into functional SharePoint solutions.
- Support enterprise search optimization, navigation design, and user experience improvements.
- Ensure compliance with NGB security, access control, and information governance policies.
- Assist in preparing the KMS for future AI‑enabled capabilities, including structured content organization for Retrieval‑Augmented Generation (RAG).
Preferred Experience
- Prior support to federal agencies or large enterprise KM programs.
- Familiarity with NGB mission sets, organizational structure, and collaboration requirements.
- Experience supporting content governance, enterprise search, or structured knowledge‑capture activities.
- At least five (5) years of experience administering or developing in SharePoint Online and Microsoft 365.
- Strong understanding of site architecture, permissions models, content types, and metadata/taxonomy management.
- Experience with workflow automation (Power Automate) and enterprise collaboration tools.
- Ability to work with both technical and non‑technical stakeholders in a complex, multi‑directorate environment.
- Excellent communication, problem‑solving, and customer‑support skills.
Frequently Asked Questions
Is the salary disclosed for the Enterprise SharePoint Services Representative position at Q2Impact?
The salary for this Enterprise SharePoint Services Representative role at Q2Impact is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Enterprise SharePoint Services Representative position at Q2Impact located?
This Enterprise SharePoint Services Representative role at Q2Impact is based in Washington, District of Columbia, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Enterprise SharePoint Services Representative role at Q2Impact full-time or part-time?
This is listed as a Full time position. It is posted as a Enterprise SharePoint Services Representative role at Q2Impact.
How do I apply for the Enterprise SharePoint Services Representative position at Q2Impact?
Click the "Apply Now" button on this page. You will be redirected to Q2Impact's official application portal hosted on workable where you can submit your application directly.
When was the Enterprise SharePoint Services Representative job at Q2Impact posted?
This Enterprise SharePoint Services Representative position at Q2Impact was posted on Aug 5, 2026. Apply as soon as possible — early applications are often reviewed first.
Enterprise SharePoint Services Representative
Q2Impact
You'll be redirected to Q2Impact's official application page on workable.