Enterprise Operations Specialist
About this role
Company Description
Sectigo is the most innovative provider of certificate lifecycle management (CLM), delivering solutions that help the world’s largest brands simplify how digital trust is managed and scaled. Sectigo’s automated, cloud-native CLM platform issues and manages digital certificates across enterprise environments, enabling organizations to reduce complexity, accelerate time to value, and strengthen security across environments. Sectigo is one of the largest, longest-standing, and most reputable CAs with more than 700,000 customers, including 65% of the Fortune 500. Sectigo holds six combined active leadership seats in the CA/Browser Forum and ETSI and brings two decades of delivering unparalleled digital trust.
Simplicity at Scale.
How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values - Support, Excellence, Communication, Teamwork, Integrity, Growth and Openness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you.
Job Description
Sectigo is building out a Center of Excellence (CoE) within Revenue Operations to scale operational execution. As an Enterprise Operations Specialist you are expected to support the team and be dedicated to take mechanical, repetitive operational work.
This role is well suited for someone who is responsive, detail oriented, and comfortable handling a high volume of varied requests.
This role is for someone who thrives on structured renewal operations, is comfortable with high volume opportunity management, and wants to be at the center of a critical revenue motion.
Here are the core functions, responsibilities, and expectations for this role:
- Respond to Salesforce helpdesk tickets from the global sales organization within defined SLAs
- Handle prescriptive systems and process queries: routing, answering, or escalating based on complexity
- Maintain SFDC hygiene for the Renewals, EMEA Enterprise, and SMB domains: ownerships, territories, opportunity integrity
- Build ad hoc reports and pull data on request from Anna and the broader sales leadership team
- Maintain steady state documentation for team's domain: keeping process docs current as workflows evolve
- Partner closely with the team within its operating rhythm: attend forecast prep meetings as needed, prepare data packages, and respond to ad hoc operational requests
- Contribute to the broader CoE through cross training and process improvement
More information about this role:
- This is a full-time and in-office position, reporting to our Chennai office 5 days a week.
- This is an individual contributor role, reporting to our Manager, Deal Desk and Sales Strategy.
- The targeted compensation package for this role is between INR 7,00,000 and INR 8,00,000.
Qualifications
Education:
- Bachelor’s degree or equivalent work experience is strongly preferred.
Experience:
- 2 to 5 years of experience in Sales Operations, Revenue Operations, or similar operational role
- Hands on experience with Salesforce: reporting, data hygiene, opportunity management, basic admin
- Strong customer service orientation: comfort responding to a high volume of varied requests from internal stakeholders
- Attention to detail and consistency in execution
- Comfort working across time zones with global teams (EMEA and US)
- Self starter mindset: own work end to end without constant direction
Ideal Candidate Profiles, Talents, and Desired Qualifications:
- Experience supporting EMEA or global sales motions
- Familiarity with Clari, CPQ, HubSpot, or similar GTM tools
- Background in B2B SaaS or technology
- Comfort with reporting tools (Sigma, Power BI, Excel)
Success Measures:
- Helpdesk ticket resolution time within defined SLAs
- SFDC data quality in the Renewals, EMEA Enterprise, and SMB domains
- Ad hoc reporting turnaround time and accuracy
- Documentation currency: process docs reflect actual workflows
- Positive feedback from Anna and the sales organization on responsiveness and quality
Additional Information
Sectigo is an Equal Opportunity Employer.
At Sectigo, we are committed to providing equal opportunities throughout your career. We hire and promote the most qualified individuals based on their skills, experience, job requirements, and business needs. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability, pregnancy, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable laws in the countries where we operate.
Our “One Sectigo” culture fosters a strong sense of belonging and supports a respectful, inclusive workplace free from discrimination and harassment.
Use of Artificial Intelligence (AI) in Our Hiring Process at Sectigo:
To enhance your experience, Sectigo may use Artificial Intelligence (AI) tools during the recruitment process. We are committed to using AI responsibly and transparently, ensuring fairness, accuracy, and human oversight at every stage.
Global team. Global reach. Global impact.
At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work – and our team members – reflect the positive outcomes we deliver to our customers every day.