Customer Success Manager
Valsoft Corporation
Enterprise Customer Success Manager
sainapse· Sales Staff
About this role
Enterprise Customer Success Manager
San Francisco on-site preferred; remote is acceptable · Full-time
Base salary: $70,000–$100,000 USD annually. Equity: 0.05–0.1%. Includes performance-based commission designed to strongly reward results. Visa sponsorship is not available.
Build lasting customer value
Enterprise AI creates value when it becomes part of everyday operations. Launch is only the beginning. You will own adoption, value realization, relationship health, renewal readiness, and expansion after go-live, combining commercial accountability with technical fluency.
What you will own
Build success plans around measurable operational outcomes and maintain strong executive and working relationships.
Drive adoption, lead evidence-based business reviews, and make customer value visible.
Identify renewal risks early and coordinate recovery with Forward Deployment, Product, Engineering, and the founders.
Find expansion opportunities grounded in customer needs and demonstrated value.
Turn successful approaches into reusable account playbooks and customer feedback into product improvements.
What you bring
Enterprise customer success, technical account management, or consulting experience with evidence of improved adoption, retention, or expansion.
Technical fluency with APIs, integrations, and enterprise workflows.
Clear executive communication, commercial judgment, and consistent follow-through.
The ability to build the first useful process while staying close to customers.
What success looks like
Customers can explain the value they receive. Risks are visible early, renewals are earned, and expansion follows from useful outcomes. You will partner with Forward Deployment on implementation and the founders on commercial negotiations.
About Sainapse
Sainapse builds agent-first software for customer operations, helping teams resolve work across the systems they already use. Our production work spans customer support and document and order workflows, with configurable autonomy and human review. We are also building account intelligence that connects customer signals.
We are a small team with broad ownership. We value first-principles thinking, direct communication, thoughtful use of AI, and evidence of customer impact. You will work closely with the founders and our product, engineering, and delivery teams.
Frequently Asked Questions
What is the salary for the Enterprise Customer Success Manager role at sainapse?
The listed salary for this Enterprise Customer Success Manager position at sainapse is USD 70K–100K. This is a remote FullTime role.
Is the Enterprise Customer Success Manager job at sainapse remote?
Yes, this Enterprise Customer Success Manager position at sainapse is remote, with team members based in San Francisco. You can work from home or anywhere in the supported regions.
Is the Enterprise Customer Success Manager role at sainapse full-time or part-time?
This is listed as a FullTime position. It is posted as a Enterprise Customer Success Manager role in the Sales Staff department at sainapse.
Which team or department does the Enterprise Customer Success Manager at sainapse belong to?
This Enterprise Customer Success Manager position is part of the Sales Staff department at sainapse. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Enterprise Customer Success Manager position at sainapse?
Click the "Apply Now" button on this page. You will be redirected to sainapse's official application portal hosted on ashby where you can submit your application directly.
When was the Enterprise Customer Success Manager job at sainapse posted?
This Enterprise Customer Success Manager position at sainapse was posted on Sep 10, 2026. Apply as soon as possible — early applications are often reviewed first.
Enterprise Customer Success Manager
sainapse · 💰 USD 70K–100K
You'll be redirected to sainapse's official application page on Ashby ATS.