Engineer (Support & Operations)

Job Summary

The L1 Network LAN/WAN Engineer is responsible for monitoring, troubleshooting, and supporting enterprise Local Area Network (LAN) and Wide Area Network (WAN) infrastructure. The role focuses on first-level technical support, incident management, network monitoring, and escalation of complex issues to higher support levels while ensuring network availability and performance.

Key Responsibilities

Monitor network performance using network management and monitoring tools. Provide Level 1 support for LAN, WAN, Wi-Fi, and network connectivity issues. Troubleshoot basic routing, switching, and connectivity problems. Respond to network alerts, incidents, and service requests within defined SLA timelines. Perform health checks on routers, switches, firewalls, and wireless devices. Escalate unresolved issues to L2/L3 teams with complete troubleshooting details. Assist in network device configuration and implementation activities. Maintain network documentation, incident records, and change management logs. Support VPN connectivity and remote user access issues. Coordinate with telecom vendors and service providers for WAN circuit issues. Participate in planned maintenance activities and network upgrades. Ensure adherence to IT security and compliance standards.

Skill Requirements

Networking Fundamentals TCP/IP, OSI Model IPv4/IPv6 Addressing Subnetting and VLANs DNS, DHCP, NTP Ethernet Technologies Routing & Switching Basic knowledge of: Cisco IOS Routing Protocols (OSPF, EIGRP, BGP basics) STP, RSTP VLAN configuration Trunking Port Security WAN Technologies MPLS SD-WAN fundamentals VPN concepts Internet Leased Lines (ILL) Network Monitoring Tools SolarWinds PRTG Cisco Prime ThousandEyes (preferred) Security Basics Firewall fundamentals Access Control Lists (ACLs) Network security best practices

Other Requirements

NA