Engagement Manager

What You’ll Do  

As an Engagement Manager, you will partner closely with senior marketing and creative leaders to design and execute AI-driven content strategies that accelerate production, strengthen brand governance, and elevate campaign performance. In this role, you will guide clients through discovery workshops, define high-impact use cases, and oversee end-to-end solution deployment—from requirements gathering to platform configuration and integration. 

How You’ll Make Impact  

• Lead enterprise-wide transformation programs that use Typeface’s generative AI platform to modernize marketing and creative operations.
• Serve as a trusted advisor to CMOs, creative leaders, and brand teams, connecting AI-powered solutions to their strategic priorities.
• Build executive trust through clear communication, strong governance, and proactive risk management.
• Develop GenAI and digital content transformation strategies aligned with each customer’s business goals.
• Lead discovery workshops and develop actionable roadmaps for high-impact use cases across email, advertising, social media, SEO, and video.
• Partner with engineers and solution architects to translate business needs into technical requirements and scalable solutions.
• Guide solution design, configuration, and deployment, including Brand Hub setup, agent customization, and integrations with platforms such as Google Workspace, Salesforce, Adobe Experience Cloud, and Campaign Manager 360.
• Drive adoption through enablement, change management, and best-practice guidance.
• Define success metrics tied to adoption, content velocity, brand consistency, cost efficiency, and campaign performance.
• Represent the voice of the customer by translating field insights into product requirements and roadmap recommendations.
• Create reusable implementation playbooks, templates, and best practices that help customers scale their success.

What You’ll Bring 

• 7+ years in business consulting, digital strategy, enterprise software, AI/ML implementations, or marketing technology 
• Bachelor's degree in business or a related field
• Deep understanding of marketing operations, creative workflows, and content supply chain challenges 
• Exceptional C-level stakeholder management skills
• Passion for AI and practical understanding of generative AI capabilities, limitations, and enterprise requirements 
• Working knowledge of SaaS architectures, APIs, and modern software delivery models 
• Familiarity with marketing technology stacks, including CMS platforms, DAM systems, marketing automation, and analytics tools 
• Strong grasp of generative AI for text, image, and video creation, with understanding of brand governance and content safety 
• Ability to balance strategic thinking with hands-on execution while managing ambiguity in fast-moving AI landscape 
• Skilled at simplifying complex technical concepts for diverse audiences with strong risk management capabilities 
• Excellent written and verbal communication skills 

Base Salary

The OTE compensation range for this role is $127,000-$205,000. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process.