End User Support / Systems Administrator
c3el· Information Technology
About this role
Overview:
Job Title: End User Support / Systems Administrator
Security Clearance: Secret (or higher)
Location: Scott AFB, IL
(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)
Description:
C3EL is seeking an End User Support / Systems Administrator to support our mission at Scott Air Force Base in Illinois. The professional will provide on-site end-user equipment and connectivity support, including workstation setup and relocation, printer support, hardware/peripheral troubleshooting, desk-to-switch connectivity troubleshooting, ticket documentation, testing, and escalation.
Primary Responsibilities:
- Provide IT equipment support for new-user workstations and relocation moves within Building 3600.
- Disconnect, move, reconnect, and test workstation equipment and peripherals for connectivity and functionality.
- Provide end-user network connectivity troubleshooting from the desk to the switch and escalate unresolved issues as required.
- Conduct monthly connectivity and functionality testing of community printers and report issues to the Global Service Desk.
- Track printer and end-user equipment issues in the designated trouble-ticket system and follow repair status through closure.
- Document work initiation, progress, completion, corrective actions, and status updates in support records/tickets.
- Coordinate with DOD application administrators and DISA Tier II/III teams when issues cross technical support boundaries.
- Assist with timely user support, move requests, and configuration changes while maintaining required response standards.
Required Qualifications:
- U.S. Citizenship.
- Experience supporting Windows workstations, peripherals, printers, and end users in an enterprise environment.
- Experience performing workstation moves/adds/changes and basic network-connectivity troubleshooting.
- Experience with trouble-ticket systems and escalation processes.
- Ability to meet applicable DISA personnel security and network-access requirements.
Preferred Qualifications:
- DoD or federal desktop/end-user support experience.
- Experience supporting users in a high-tempo mission or contracting environment.
- Basic familiarity with switches, structured cabling, and enterprise network troubleshooting.
- IT service-management or DoD-approved cybersecurity certification relevant to assigned duties.
Education / Experience:
- High school diploma and at least 2 years of relevant experience.
Frequently Asked Questions
Is the salary disclosed for the End User Support / Systems Administrator position at c3el?
The salary for this End User Support / Systems Administrator role at c3el is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the End User Support / Systems Administrator position at c3el located?
This End User Support / Systems Administrator role at c3el is based in Scott AFB, IL. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the End User Support / Systems Administrator at c3el belong to?
This End User Support / Systems Administrator position is part of the Information Technology department at c3el. See the full job description for more information about the team structure and responsibilities.
How do I apply for the End User Support / Systems Administrator position at c3el?
Click the "Apply Now" button on this page. You will be redirected to c3el's official application portal hosted on greenhouse where you can submit your application directly.
When was the End User Support / Systems Administrator job at c3el posted?
This End User Support / Systems Administrator position at c3el was posted on Sep 10, 2026. Apply as soon as possible — early applications are often reviewed first.
End User Support / Systems Administrator
c3el
You'll be redirected to c3el's official application page on Greenhouse.