EMS Dispatcher - Massena, NY

Title: EMS Dispatcher

Location: Massena, NY

Hours Per Week: 40 scheduled weekly hours

Schedule: 12 hour evening/ night shift, 6p-6a, weekend rotation

Position Summary:
The EMS Dispatcher is responsible for coordinating patient transport within SLH and St. Lawrence County. Collaborate with St. Lawrence Health leadership, physicians, nurses, etc. to ensure the EMS system is supporting overall patient flow along the continuum of care.


Key Responsibilities:
• Coordinate patient transportation
• Communicate with healthcare partners.
• Ensure timely completion and accuracy of paperwork.
• Data entry into charting program.
• Maintain a list of transport requests

Knowledge / Skills / Abilities/ Essential Job Functions:
• Remain calm in high-stress situations
• Coordination of assets to transfer patients in a timely fashion
• Data entry
• Basic understanding of computers
• Ability to communicate effectively.

CONDITIONS / PHYSICAL DEMANDS:
 

Physical:

• Able to sit or stand and work at a computer keyboard.

• Ability to effectively communicate both orally and in writing.

• Occasional stooping, bending, reaching, lifting, pushing and carrying up to 125 pounds, (250 pounds with assistance).

• Close visual acuity viewing a computer screen.

• Work with equipment and manipulate equipment settings, computer keyboard, etc.

Environmental:

• OSHA Category I: High risk of exposure to blood/body fluids in the day to day job duties.

• May be exposed to extreme conditions (heat or cold)

• Regular and on-time attendance.

• Hours 40 hours per week.

• Individual may be required to work non-standard shifts as needed (weekend, evenings, swing shift, or some combination).

• Occasional travel by conventional means to other locations as required.

Minimum Qualifications:

• High School diploma or GED equivalent

Required Licensure/Certification:

• BLS required at hire, If not AHA, must obtain AHA BLS within 3 months of hire.

• Valid Driver's License

Desired Attributes:

• NYS EMT Certification preferred

• healthcare billing and/ or coding

EDUCATION:

LICENSES / CERTIFICATIONS: 

PHYSICAL REQUIREMENTS:

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

$18.50 - $23.00Massena13662

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.