Team Leader - Medium Merchant Business 2 - Jammu
paytmpayments
Employee Relations- AM/DM- Noida
paytmpayments· PPSL
About this role
About Paytm
Paytm is India's leading digital payments and financial services company, driving innovation to bring half a billion Indians into the mainstream economy through technology. Our mission is to serve consumers and merchants with a comprehensive ecosystem of payments, commerce, banking, lending, insurance, and wealth management solutions. At Paytm, we foster a culture of ownership, collaboration, customer obsession, and continuous learning, empowering employees to build products and solutions that impact millions of lives every day.
Location: Noida
Employee Relations (ER) – Key Responsibilities
Act as the POC for investigating workplace concerns, employee grievances, conflicts, misconduct, and other employee relations matters across Pan India.
Manage the end-to-end grievance redressal process, ensuring timely acknowledgment, investigation, resolution, and closure of employee complaints.
Conduct fair, objective, and confidential investigations by gathering facts, interviewing relevant stakeholders, reviewing evidence, and documenting findings.
Ensure timely closure of investigations while maintaining accurate and comprehensive ER documentation and records across all relevant systems.
Collaborate with Operations, HR Business Partners, Legal, Compliance, and Business Leaders to ensure unbiased and compliant resolution of employee relations cases.
Interpret and apply labor laws, company policies, and internal guidelines while handling employee relations matters to ensure legal and organizational compliance.
Identify root causes of recurring employee issues and recommend preventive and corrective actions to improve workplace culture and employee experience.
Provide guidance and support to managers on employee relations issues, conflict resolution, disciplinary actions, and performance-related concerns.
Prepare investigation reports, case summaries, and dashboards for leadership reviews.
Partner with cross-functional stakeholders to implement corrective actions arising from investigations and monitor their effectiveness.
What You Will Need For This Role
Demonstrated knowledge of employment laws and regulations.
Proven record of strong problem-solving, conflict resolution, and mediation.
Excellent decision-making skills.
Strong understanding of handling confidential information with discretion.
Excellent organizational skills and attention to detail.
Frequently Asked Questions
Is the salary disclosed for the Employee Relations- AM/DM- Noida position at paytmpayments?
The salary for this Employee Relations- AM/DM- Noida role at paytmpayments is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Employee Relations- AM/DM- Noida position at paytmpayments located?
This Employee Relations- AM/DM- Noida role at paytmpayments is based in Noida, Uttar Pradesh. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Employee Relations- AM/DM- Noida role at paytmpayments full-time or part-time?
This is listed as a Full time Employment position. It is posted as a Employee Relations- AM/DM- Noida role in the PPSL department at paytmpayments.
Which team or department does the Employee Relations- AM/DM- Noida at paytmpayments belong to?
This Employee Relations- AM/DM- Noida position is part of the PPSL department at paytmpayments. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Employee Relations- AM/DM- Noida position at paytmpayments?
Click the "Apply Now" button on this page. You will be redirected to paytmpayments's official application portal hosted on lever where you can submit your application directly.
When was the Employee Relations- AM/DM- Noida job at paytmpayments posted?
This Employee Relations- AM/DM- Noida position at paytmpayments was posted on Sep 7, 2026. Apply as soon as possible — early applications are often reviewed first.
Employee Relations- AM/DM- Noida
paytmpayments
You'll be redirected to paytmpayments's official application page on Lever.