Emergency Teletriage Nurse or Paramedic

Company Description

To tatou tikanga | Our Culture

Our kaimahi (employees) are passionate people, committed to improving health and social outcomes for communities across Aotearoa, especially for those experiencing inequity. We are focused on building a workforce that reflects the communities we serve and brings a deep understanding of local needs, cultures and experiences. At Whakarongorau Aotearoa (Whakarongorau), our commitment to mana taurite begins with understanding ourselves - how we think, behave and show up each day as health professionals serving the people of Aotearoa.

Ko wai mātou | About us

Whakarongorau is a social enterprise and virtual health and social services organisation, connecting people with care when they need it. We provide consistent, clinically supported access to health and social support, particularly when in-person services are not available or when location, time of day, cost or cultural needs create barriers. Our role is to make care easier to access, more connected and responsive for people across Aotearoa.

Job Description

Join an energising environment working on site in the Ambulance 111 Emergency Call Centres in Wellington or Auckland. It's a fresh, connected approach to health care!

Whakarongorau Aotearoa is a fast-growing leader in Aotearoa New Zealand’s telehealth landscape. We bring together a range of national helplines, including supporting the crucial Ambulance 111 Emergency Call Centres.

As a 24/7 service, flexibility to work a variety of shifts is essential. We are looking for someone who can work anywhere between 1800-0630, shifts are generally 10-hour or 12-hour shift.

Mō tēnei tūranga | About the role

As an Emergency Triage Nurse/Paramedic, you'll be offering essential health and well-being support and advice to people right across New Zealand. You'll join a dynamic and specialist team, working in shifts to provide 24/7 support over the phone and online for a range of healthcare services.

• This role will suit those attracted to working autonomously and independently to apply their well-honed triage skills.
• Provide secondary triage to patients who may not require an ambulance, however, may need alternative care pathways or self-care advice
• Triage patients over the telephone, to assess and help callers take appropriate action, or utilise the correct level of care for a given problem
• Give advice and support that respects backgrounds and cultures
• Comply with nursing or paramedic codes of conduct and best practice, including respecting patient confidentiality, privacy and individual needs
• Record caller information in our database and following our clinical guidelines and using decision support software

Ngā hua mōu | What's in it for you 

• A supportive and collaborative working environment 
• Ongoing professional development and reflective practice opportunities 
• Meaningful mahi within a values led organisation 
• The opportunity to contribute to equitable wellbeing outcomes across Aotearoa 
• Wellbeing support including EAP and additional purchase leave
• Access to kaimahi benefits and retail discounts 

Qualifications

Mōu ake | About you

• New Zealand Registered Nurse or Paramedic with a current practising certificate.
• Background in paramedicine or general nursing with 3+ years' post-registration experience
• Ideally, 2+ years' experience in emergency department, acute care, primary care, teletriage or strong clinical assessment and decision-making skills.
• Excellent communication skills
• Stay calm under pressure
• Confidence to work with technology, tools, and resources
• Must be able to work on site in an Ambulance 111 Call Emergency Call Centre in Wellington or Auckland
• Commitment to Te Tiriti o Waitangi and holistic models of wellbeing
• Willingness to learn and strengthen culturally safe practice and engagement with tikanga

If you're excited about this role and think you have what it takes, but your experience doesn't align 100%, we still want to hear from you and would encourage you to apply. 

Additional Information

Ō tātou uara | Our values

Our values underpin all we do, and how we do it. We are looking for people who align naturally with these values and will champion them:

• Mahia te mea tika / Do the right thing
• Hihiri e te kounga / Motivated by quality
• Ngākau nui ki te pai ake / Passion for better
• Pokohiwi ki Pokohiwi / Shoulder to shoulder