Electronics Technician Lead

Overview

The primary function of this position is to manage the maintenance, repair and the return to service of on-bus electronic components.This individual will ensure that all work performed is accomplished in accordance with all company regulations. Initiative and technical/specialized knowledge to resolve problems and/or develop recommended solutions, as well as interface with maintenance personnel, Customer Service, Safety, Operations Support Center and vendors to ensure an outstanding customer experience.

Responsibilities

• Daily management of all onboard electronic equipment including security components, GPS communication equipment, and onboard media equipment to ensure the highest quality onboard experience is provided to customers
• Technical subject matter expert for all onboard electronics, including communicating and training personnel on equipment updates and/or newly sourced equipment
• Update product manuals; including electrical drawings and wiring documents to ensure accuracy of published materials
• Manage and participate in daily fleet audits, including data entry and performance reporting analysis.
• Lead monthly supplier meetings
• Develop and manage onboard equipment preventative maintenance programs. These programs will be performed in accordance with company regulations to ensure system integrity
• Lead maintenance personnel through problem solving activities to create long term solutions to chronic equipment or process challenges.
• Maintain and submit issues logs to management as required
• Manage inventory to ensure proper inventory levels are maintained for replacement components and equipment
• Manage all asset tracking tools, weekly, including supplier provided web portals to ensure complete and accurate reporting is available
• Communicate regularly with management on the progress of assignments, challenges encountered, related work conditions, equipment or personnel
• Actively participates in safety or educational training as required
• Follows all safety standards & guidelines, including but not limited to, wearing of safety glasses, wearing of steel-toed/safety shoes, appropriate safety gloves as needed, and proper attire
• Ability to self-manage or work as part a group

Qualifications

• High School Diploma Required; Associate Degree in Electronics or Computer Science a plus
• 2+ years supervisory experience
• 5-7 years technical field experience
• Must have a valid DL
• Knowledge of machines and tools, including their designs, uses, repair, and maintenance
• Excellent written, verbal, interpersonal, and speech communication skills
• Demonstrated ability to work both independently, as well as, within a team environment
• Excellent organizational skills
• Ability to make routine independent decisions
• Ability to set and meet objectives
• Must be able to speak and read conversational English
• Candidate must have excellent communication skills in dealing with clients, management and co-workers
• Candidates must be prepared to travel and follow all company guidelines for travel expenses including managing the use of company credit card

Benefits

• Competitive Medical, Vision, and Dental plans, including FSAs and Telemedicine support 
• 401k plans with up to 3% of matching contributions 
• 5 weeks of PTO, in addition to company holidays and 2 personal Floating Holidays 
• 8 weeks of 100% paid parental leave 
• Company-funded life insurance policy and supplemental life insurance options 
• Tuition reimbursement of up to $5,250 per year 
• Employee Assistance Program with 24/7 access to free over-the-phone counselling to help you with a variety of personal needs; including emotional and mental well-being, addiction and recovery, marital and family problems, and legal and financial issues 
• Free travel for yourself and eligible dependents on both FlixBus and Greyhound services 

Compensation Range

Equal Opportunity Employer

Greyhound provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.