East Hartford Collision Center Appraiser

hoffman· Fixed Operations
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📍 East Hartford, CT, USOTHER

About this role

Overview

Responsible for writing body shop damage estimates, negotiating with customers/insurance adjusters, and all related accounting functions, while performing other income-related activities in the absence of the body shop manager.

Responsibilities

  • Greet customers promptly and give fair estimates on cost and time required for bodywork. Break down estimates into labor and parts before job is started.

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  • Follow standard operating procedures with DRP programs.

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  • Schedule appointments and transportation for customers with rental agency and/or Hoffman shuttle service.

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  • Document daily in CCC1 & DealerTrack.

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  • Communicate effectively with customer/insurance/technician throughout the repair process. Prepare supplements and obtain insurance company approval in a timely fashion.

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  • Revise and approve time allowances for each job.

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  • Follow-up on parts department orders to ensure parts availability. Keep track of returned parts, credits, etc.

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  • Answer phone calls, set up appointments, and take messages as necessary.

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  • Monitor quality control throughout the repair process.

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  • Follow all policies and procedures as designated by the Hoffman Auto Group Privacy Act policy.

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  • Prepare final billing for completed repair orders. Perform cashiering duties, along with accounts receivable follow up. Maintain accounts receivables below sixty (60) days.

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  • Meet training requirements.

    • Qualifications

  • Appraiser’s license required
  • High School Diploma

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  • 1-2 years’ experience in a customer service orientated environment preferred

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  • Can adapt and embrace change with an internal and external customer centric mindset

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  • Act as an advocate for teammates and have a strong commitment to technology advancement

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  • Possesses effective communication skills: oral, written, listening.

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  • Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.

    • Frequently Asked Questions

    Is the salary disclosed for the East Hartford Collision Center Appraiser position at hoffman?
    The salary for this East Hartford Collision Center Appraiser role at hoffman is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
    Where is the East Hartford Collision Center Appraiser position at hoffman located?
    This East Hartford Collision Center Appraiser role at hoffman is based in East Hartford, CT, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
    Is the East Hartford Collision Center Appraiser role at hoffman full-time or part-time?
    This is listed as a OTHER position. It is posted as a East Hartford Collision Center Appraiser role in the Fixed Operations department at hoffman.
    Which team or department does the East Hartford Collision Center Appraiser at hoffman belong to?
    This East Hartford Collision Center Appraiser position is part of the Fixed Operations department at hoffman. See the full job description for more information about the team structure and responsibilities.
    How do I apply for the East Hartford Collision Center Appraiser position at hoffman?
    Click the "Apply Now" button on this page. You will be redirected to hoffman's official application portal hosted on icims where you can submit your application directly.
    East Hartford Collision Center Appraiser
    hoffman
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