Janitorial Operations Manager - Night Shift
City Wide Facility Solutions
E-Commerce Operations Manager
netwayindia· E-Commerce
About this role
About the Role
We’re looking for a high-ownership E-Commerce Operations Manager to lead and optimize end-to-end operations across Quick Commerce, D2C, and Marketplace channels.
This role sits at the intersection of supply chain, technology, and customer experience — ideal for someone who can combine strong execution with data-driven decision-making in a fast-scaling environment. You will play a key role in ensuring operational excellence, inventory efficiency, and seamless order fulfillment across all channels.
What You’ll Own
Multi-Channel Operations Excellence
- Drive end-to-end operations across Quick Commerce (Zepto, Blinkit, Instamart), D2C (Shopify/App), and marketplaces (Amazon, Flipkart, Myntra, etc.)
- Ensure high service levels through strong control on fill rates, OTIF, dispatch timelines, and customer experience metrics
- Identify and solve operational bottlenecks across the order lifecycle
Inventory & Supply Chain Optimization
- Own inventory planning across warehouses, dark stores, and marketplace FCs
- Build efficient replenishment strategies using demand forecasting and sales velocity
- Minimize stockouts and overstock through smart allocation and inter-channel balancing
Order Fulfillment & Logistics
- Oversee order processing, dispatch, and last-mile delivery via logistics partners
- Optimize SLA adherence, reduce RTOs, and improve delivery success rates
- Manage reverse logistics, returns classification, and inventory reintegration
Marketplace & Platform Management
- Manage marketplace operations including listings, FBA/FBF inventory, and account health
- Drive operational compliance across platforms (labeling, packaging, QC norms)
- Resolve claims, chargebacks, and reconciliation issues with platform partners
Vendor & Stakeholder Management
- Collaborate with vendors for procurement, PO planning, and supply continuity
- Maintain strong coordination with warehouse, finance, and customer support teams
- Drive vendor performance through structured tracking and accountability
Financial & Compliance Control
- Ensure accurate reconciliation across orders, payments, and vendor invoices
- Maintain GST compliance, documentation accuracy, and audit readiness
- Partner with finance on payment cycles, cost tracking, and reporting
What We’re Looking For
- 3–6+ years of experience in E-commerce operations, supply chain, or fulfillment
- Strong exposure to D2C, Quick Commerce, and/or marketplace ecosystems
- Hands-on experience with Shopify, Amazon Seller Central, Flipkart Seller Hub, or similar tools
- Solid understanding of inventory management, logistics, and reconciliation processes
- Highly analytical with a problem-solving mindset and bias for action
- Ability to thrive in fast-paced, high-growth environments
Frequently Asked Questions
Is the salary disclosed for the E-Commerce Operations Manager position at netwayindia?
The salary for this E-Commerce Operations Manager role at netwayindia is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the E-Commerce Operations Manager position at netwayindia located?
This E-Commerce Operations Manager role at netwayindia is based in Gurgaon, DL, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the E-Commerce Operations Manager role at netwayindia full-time or part-time?
This is listed as a FULL TIME position. It is posted as a E-Commerce Operations Manager role in the E-Commerce department at netwayindia.
Which team or department does the E-Commerce Operations Manager at netwayindia belong to?
This E-Commerce Operations Manager position is part of the E-Commerce department at netwayindia. See the full job description for more information about the team structure and responsibilities.
How do I apply for the E-Commerce Operations Manager position at netwayindia?
Click the "Apply Now" button on this page. You will be redirected to netwayindia's official application portal hosted on keka where you can submit your application directly.
When was the E-Commerce Operations Manager job at netwayindia posted?
This E-Commerce Operations Manager position at netwayindia was posted on Sep 10, 2026. Apply as soon as possible — early applications are often reviewed first.
E-Commerce Operations Manager
netwayindia
You'll be redirected to netwayindia's official application page on keka.