E-commerce Operations Manager

casetify· Ecommerce (HKHQ)
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📍 Shenzhen

About this role

Purpose of Position

  • CASETiFY is one of the leading global lifestyle brands to offer customizable tech accessories. We're industry leaders when it comes to trend forecasting and protecting what matters most; the community platform for creativity and self-expression.
  • The E-Commerce Operations Manager will lead the e-commerce operations team responsible for product setup, pricing configuration, bundle setup, content readiness, launch QA, and product-data governance across CASETiFY’s global e-commerce channels.
  • This role ensures that products launch correctly, pricing and promotion are safely configured, market availability is accurate, and product data remains reliable across DTC and Retail Channel.
  • The role will also work directly with Product and Engineering teams to improve internal workflows through technology, AI automation, and process redesign.

 

Job Description

  • Manage the E-commerce Operations team, responsible for team workload, task prioritization, training, SOP compliance, operational quality, and continuous improvement.
  • Manage daily team workload, assign priorities, training, improve team capability, and ensure clear ownership, escalation, and approval discipline.
  • Oversee product and content setup, localization, market availability, and product data accuracy across the CMS platform.
  • Support major marketing campaign and product launches by ensuring product, price, content, collection, and bundle setup are ready before launch. Run pre-launch and post-launch QA checks.
  • Work with Product and Engineering teams to define system requirements, user stories, and acceptance criteria. Explore AI-assisted workflows for product data checking, content validation, translation QA, pricing anomaly detection, launch checklist automation, and operational reporting.

 

Requirement

  • Degree Holder in E-Commerce, Project Manager, Marketing / Public Relations / Communications or other related discipline.
  • At least 5 years of experience in DTC e-commerce operations, catalog operations, digital commerce, marketplace operations, or retail operations.
  • Able to build SOPs, QA checklists, approval workflows, and operational dashboards.
  • Able to translate operational pain points into clear system requirements for Product and Engineering teams.
  • Comfortable using Excel / Google Sheets, workflow tools, AI tools, or automation tools to improve efficiency.
  • Strong cross-functional communication skills with trading, marketing, product, engineering, retail, and operations teams.
  • Strong communication skills; English & Mandarin is a plus.

Frequently Asked Questions

Is the salary disclosed for the E-commerce Operations Manager position at casetify?
The salary for this E-commerce Operations Manager role at casetify is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the E-commerce Operations Manager position at casetify located?
This E-commerce Operations Manager role at casetify is based in Shenzhen. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the E-commerce Operations Manager at casetify belong to?
This E-commerce Operations Manager position is part of the Ecommerce (HKHQ) department at casetify. See the full job description for more information about the team structure and responsibilities.
How do I apply for the E-commerce Operations Manager position at casetify?
Click the "Apply Now" button on this page. You will be redirected to casetify's official application portal hosted on greenhouse where you can submit your application directly.
When was the E-commerce Operations Manager job at casetify posted?
This E-commerce Operations Manager position at casetify was posted on Jul 23, 2026. Apply as soon as possible — early applications are often reviewed first.
E-commerce Operations Manager
casetify
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You'll be redirected to casetify's official application page on Greenhouse.