Duty Manager

villagroup
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📍 mv📍 Villa Park📍 Villa Park, , MaldivesFull time

About this role

Company Description

Located in South Ari Atoll, less than 20 minutes from Velana International Airport by domestic flight. With spectacular azure lagoons and dense jungle at its core, Villa Park is a magical isle open for exploring. Each day invites a sense of escape with exceptional diving, playtime pursuits and secret dining experiences.

Job Description

  • Manage daily hotel arrivals and departure
  • Ensure staff attend on time to the duty, meal time, and daily operation of the Guest Service Department.
  • Ensure daily arrivals & departures are handled efficiently and high level of customer satisfaction.
  • Ensure rooms are ready as per the standard, for the guest to occupy
  • Ensure accurate daily arrivals guest profiles are updated to the PMS of the hotel.
  • Manage daily record keeping of occupancy and bed tax book with utmost accuracy
  • Attend daily operational meetings.
  • Motivate & manage all the staff of the reception and others under the Guest Service Department for maximum output.
  • Ensure that quality of service is being given by the Guest Service department in particular and the hotel in general.
  • Coordinate the Guest Service department and development plans with management, department supervisors, and operational staff, and if any other department is involved; that department head.
  • Review daily shift briefing sheets from supervisors and ensure supervision is effective in accordance to the operation
  • Update with supervisors of the hotel’s available rooms for possible upselling and managed record keeping.
  • Ensure all arrivals & departures attended by the GS personnel from jetty as well as reception
  • Coordinate with HK, the availability of clean rooms for check-in and guests to occupy.
  • Attend to guest inquiries, requests, complaints & compliments, and outcomes must be referred to the General Manager or Operations Manager.
  • Work out training plans depending on the needs, in consultation with the Guest Service Manager.
  • Attend emergencies of unsatisfied customers and perform recovery of guest satisfaction.
  • Monitor Guest Service department personnel to ensure guests receive warm attention and personal recognition.
  • Maintain effective communication with other departments notably Housekeeping & Food & beverage matters.
  • The ability to display a high degree of professionalism and integrity as befitting a member of management.

Qualifications

  • Proven experience as Guest Service Operations
  • Full understanding of the way an organization operates to meet its objectives
  • Knowledge of data analysis and reporting
  • Excellent organizational and leadership skills
  • Outstanding communication and interpersonal skills
  • Diligent and firm with high ethical standards
  • BSc/BA in  business administration or relevant field; MSc/MA in human resources will be a plus

Additional Information

Serve with Humility | Radiate Optimism | Rely on Our Family  

 

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Frequently Asked Questions

Is the salary disclosed for the Duty Manager position at villagroup?
The salary for this Duty Manager role at villagroup is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Duty Manager position at villagroup located?
This Duty Manager role at villagroup is based in mv, Villa Park, Villa Park, , Maldives. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Duty Manager role at villagroup full-time or part-time?
This is listed as a Full time position. It is posted as a Duty Manager role at villagroup.
How do I apply for the Duty Manager position at villagroup?
Click the "Apply Now" button on this page. You will be redirected to villagroup's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Duty Manager job at villagroup posted?
This Duty Manager position at villagroup was posted on Aug 20, 2026. Apply as soon as possible — early applications are often reviewed first.
Duty Manager
villagroup
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