Duty Manager
accorhotel
Duty Manager
Millennium Hotel and Resorts UK· The Bailey's Hotel London Kensington
About this role
The Baileys Hotel London is looking for a dynamic and energetic Duty Manager, who Responsible for the overall operation of the front office and assuming responsibility for the hotel, with a passion for creating memorable moments, attention to detail, and personalised guest service.
Duty Manager will be responsible for:
- Oversee front office and duty management operations, ensuring smooth shift handovers and full responsibility for the hotel when on duty
- Lead, train, coach, and supervise the front office team, ensuring high standards of service and compliance with policies
- Manage guest experience end‑to‑end, handling enquiries, complaints, VIPs, groups, and special occasions to drive satisfaction and loyalty
- Ensure operational accuracy across reservations, billing, audits, reports, safety, security, and legal requirements
- Maximise occupancy, revenue, and profitability through effective communication, up‑selling, promotions, and collaboration with all departments
As Duty Manager, the essential skills required:
- Ability to multitask
- Capacity to proactively manage the operation
- Knowledge of Opera, H&S, large hotel operations
- Skill in communication, guest service and leadership
- Leadership qualities
- Strong communicator
- Personable
- Flexible
- Calm under pressure
- Approachable
- Focused
We offer a benefits package including:
- Social Events, Wellbeing and Team Activities
- Training and development
- Cash Health Plan cover option available
- Pension Salary Sacrifice Scheme
- Career development and salary reviews
- Interest free Season Ticket Loan Scheme
- 1 Volunteer Days per year (fully paid and in addition to your annual leave)
- Complimentary meals prepared for you by our chefs
- Length of Service related holiday scheme
- My Millennium discount perks
- Discount on Accommodation worldwide and 50% Food and Beverage Outlets
- Life Assurance
- Recommend a Friend Scheme
Frequently Asked Questions
Is the salary disclosed for the Duty Manager position at Millennium Hotel and Resorts UK?
The salary for this Duty Manager role at Millennium Hotel and Resorts UK is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Duty Manager position at Millennium Hotel and Resorts UK located?
This Duty Manager role at Millennium Hotel and Resorts UK is based in London, England, United Kingdom. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Duty Manager role at Millennium Hotel and Resorts UK full-time or part-time?
This is listed as a Full time position. It is posted as a Duty Manager role in the The Bailey's Hotel London Kensington department at Millennium Hotel and Resorts UK.
Which team or department does the Duty Manager at Millennium Hotel and Resorts UK belong to?
This Duty Manager position is part of the The Bailey's Hotel London Kensington department at Millennium Hotel and Resorts UK. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Duty Manager position at Millennium Hotel and Resorts UK?
Click the "Apply Now" button on this page. You will be redirected to Millennium Hotel and Resorts UK's official application portal hosted on workable where you can submit your application directly.
When was the Duty Manager job at Millennium Hotel and Resorts UK posted?
This Duty Manager position at Millennium Hotel and Resorts UK was posted on Sep 8, 2026. Apply as soon as possible — early applications are often reviewed first.
Duty Manager
Millennium Hotel and Resorts UK
You'll be redirected to Millennium Hotel and Resorts UK's official application page on workable.