Duty Manager
accorhotel
Duty Manager
About this role
Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
Who we are looking for?
We are looking for people who enjoy fun and laughter at work and are excited about a new brand and the company's amazing future growth and development opportunities. Someone who loves working as part of a team, who embodies integrity and compassion, can adapt to change in a fast-paced environment, enjoys exploring new things beyond the tried and tested and is driven by success.
What Will You Do?
- Coaches, counsels and disciplines team members providing constructive feedback to enhance performance.
- Maintain complete knowledge at all times of:
- All hotel features/facilities/services, hours of operation.
- All room types, numbers, layout, decor, appointments and location.
- All room rates, special packages and promotions.
- Daily house counts and expected arrivals/departures/VIP’s.
- Room availability status for any given day.
- Scheduled in-house group activities, locations and times.
- All hotel and departmental policies and procedures/ LQA and Forbes Standards.
- When on Overnight Shift, proceeds Night Audit, prepares and save/send all necessary reports as requested, checks and searches arrivals’ profiles and input in Opera, and prepares Mondrian Hotel News for all departments.
- Monitor check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process guests efficiently.
- Maintain positive guest relations at all times.
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and at whatever time of day.
Qualifications
Knowledge and Skills
- Minimum 1–2 years of experience as a Duty Manager or in a similar hotel operations role.
- Proficiency in Opera PMS and other relevant hotel software applications.
- Excellent communication skills in English and Arabic (written and verbal).
- Knowledge of additional languages is preferred.
- Strong leadership, problem-solving, and decision-making skills.
- Ability to work effectively under pressure and manage multiple operational priorities.
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Duty Manager position at accorhotel?
The salary for this Duty Manager role at accorhotel is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Duty Manager position at accorhotel located?
This Duty Manager role at accorhotel is based in Makkah, Makkah, Makkah Province, Saudi Arabia, Makkah Province, sa. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Duty Manager role at accorhotel full-time or part-time?
This is listed as a Full time position. It is posted as a Duty Manager role at accorhotel.
How do I apply for the Duty Manager position at accorhotel?
Click the "Apply Now" button on this page. You will be redirected to accorhotel's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Duty Manager job at accorhotel posted?
This Duty Manager position at accorhotel was posted on Aug 31, 2026. Apply as soon as possible — early applications are often reviewed first.
Duty Manager
accorhotel
You'll be redirected to accorhotel's official application page on SmartRecruiters.