Duty Manager
accorhotel
Duty Manager
About this role
Company Description
Novotel Mumbai Juhu Beach is Accor's breathtaking beachfront property located in the financial capital of India. Offering an inventory of 204 guest rooms and suites along with 6 dining options serving Chinese, Indian, Italian and Continental cuisines.
Located 3.2 mi from Chhatrapati Shivaji Airport and overlooking the Arabian Sea Novotel Mumbai Juhu Beach is a beach front property.
Job Description
- Take overall responsibility for hotel operations during the assigned shift and act as the management representative.
- Ensure smooth coordination between Front Office, Housekeeping, F&B, Engineering, Security and other operational departments.
- Monitor guest arrivals, departures, VIPs, special requests and overall guest experience.
- Handle guest complaints, service recovery and operational issues promptly and professionally.
- Conduct regular rounds of the hotel to ensure cleanliness, maintenance, safety and service standards are maintained.
- Monitor hotel standards and ensure compliance with company policies, SOPs and brand standards.
- Coordinate with HODs and department teams to resolve operational challenges and guest-related issues.
- Support Front Office operations, including room status, overbooking, room allocation and guest movement when required.
- Ensure effective shift handover with clear communication of pending issues, incidents and follow-ups.
- Monitor emergency situations and coordinate with Security and relevant departments to ensure appropriate response.
- Ensure all incidents, accidents, guest complaints and operational irregularities are properly recorded and reported.
- Monitor room readiness and coordinate with Housekeeping and Engineering to minimise operational delays.
- Ensure adherence to fire, health, safety and security standards throughout the hotel.
- Follow up on guest feedback and ensure corrective actions are implemented.
- Assist in training, coaching and motivating team members to maintain high service standards.
- Support management in implementing operational improvements and maintaining cost-conscious practices.
- Ensure proper handling and reporting of lost & found, guest property and other sensitive matters.
- Prepare and maintain relevant shift reports and operational records.
Qualifications
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Duty Manager position at accorhotel?
The salary for this Duty Manager role at accorhotel is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Duty Manager position at accorhotel located?
This Duty Manager role at accorhotel is based in in, MH, Mumbai, Mumbai, MH, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Duty Manager role at accorhotel full-time or part-time?
This is listed as a Full time position. It is posted as a Duty Manager role at accorhotel.
How do I apply for the Duty Manager position at accorhotel?
Click the "Apply Now" button on this page. You will be redirected to accorhotel's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Duty Manager job at accorhotel posted?
This Duty Manager position at accorhotel was posted on Aug 31, 2026. Apply as soon as possible — early applications are often reviewed first.
Duty Manager
accorhotel
You'll be redirected to accorhotel's official application page on SmartRecruiters.