Sous Chef
wshgroup
Duty Concierge Manager
wshgroup· REM
About this role
Company Description
Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Job Description
We are looking for an experienced Duty Concierge Manager to lead front-of-house operations within a prestigious luxury residential development.
This role is ideal for a customer-focused professional with strong leadership skills and experience in high-end residential, hospitality, or Build-to-Rent (BTR) environments.
Key Responsibilities
- Lead and supervise the Concierge Team, ensuring exceptional resident and guest experiences.
- Oversee daily concierge operations, ensuring SOPs and service standards are consistently maintained.
- Act as the first point of escalation for resident queries, complaints, and service requests.
- Manage concierge rotas, staffing arrangements, and day-to-day administration.
- Coordinate resident move-ins, move-outs, viewings, renewals, and welcome meetings.
- Oversee resident amenities, parcel management, key control, access systems, and building security procedures.
- Conduct regular inspections of communal areas, amenities, and vacant apartments.
- Prepare monthly reports, monitor KPIs, and support operational improvements.
- Work closely with Housekeeping, Maintenance, Security, and Building Management teams.
- Ensure compliance with Health & Safety policies and emergency procedures.
Apply today if you're passionate about delivering exceptional resident experiences and leading a high-performing concierge team.
Hours: 38.5 hours per week (Average) with 4 on 4 off shift patterns. 12 hour shifts which are typically either 7am-7pm, 9am-9pm, will vary as per business requirements.
Qualifications
- Experience within a luxury residential, hospitality, or high-end customer service environment.
- Substantial supervisory or team leadership experience.
- Experience of residential concierge or front desk operations.
- Knowledge of the Build-to-Rent (BTR) sector is desirable.
- Strong leadership, communication, and problem-solving skills.
- Highly organised with excellent attention to detail.
- Professional, proactive, and customer-focused approach.
- Working knowledge of Property Management Systems.
- SIA Licence and First Aid/Life Saving qualifications are advantageous.
Additional Information
What's in it for you?
- Excellent holiday allowance
- Pension contributions,
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme.
- 24-hour personal helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
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Frequently Asked Questions
Is the salary disclosed for the Duty Concierge Manager position at wshgroup?
The salary for this Duty Concierge Manager role at wshgroup is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Duty Concierge Manager position at wshgroup located?
This Duty Concierge Manager role at wshgroup is based in England, gb, London, London, England, United Kingdom. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Duty Concierge Manager role at wshgroup full-time or part-time?
This is listed as a Full time position. It is posted as a Duty Concierge Manager role in the REM department at wshgroup.
Which team or department does the Duty Concierge Manager at wshgroup belong to?
This Duty Concierge Manager position is part of the REM department at wshgroup. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Duty Concierge Manager position at wshgroup?
Click the "Apply Now" button on this page. You will be redirected to wshgroup's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Duty Concierge Manager job at wshgroup posted?
This Duty Concierge Manager position at wshgroup was posted on Jul 10, 2026. Apply as soon as possible — early applications are often reviewed first.
Duty Concierge Manager
wshgroup
You'll be redirected to wshgroup's official application page on SmartRecruiters.