Client Support Engineer
origamirisk
Dutch Technical Support Engineer (L1/L2) - Athens
speakit· Dutch
About this role
On behalf of our client, we are seeking a Dutch-Speaking Technical Support Engineer (L1/L2) to join an innovative team in Athens!
In this role, you will serve as the core technical contact for Dutch-speaking users, taking full ownership of incident analysis, troubleshooting, and issue resolution. Moving beyond basic customer support, you will perform technical diagnostics, manage system tickets, and deliver effective hands-on solutions to keep systems running smoothly.
Responsibilities
- Provide first- and second-line (L1/L2) technical assistance to Dutch-speaking clients via phone, email, and live chat.
- Perform root-cause analysis, system diagnostics, and remote troubleshooting for software, hardware, and network connectivity issues.
- Manage, track, and prioritize support tickets through enterprise systems (e.g., Zendesk, ServiceNow, Jira) while meeting strict SLA targets.
- Guide users step-by-step through technical configurations, system settings, and software updates.
- Document technical incidents, resolution steps, and workarounds to enhance the internal knowledge base.
- Isolate complex bugs or infrastructure incidents and seamlessly escalate them to L3 engineering teams when necessary.
- Native or C2-level fluency in Dutch, alongside strong working proficiency in English (B2 or higher).
- Solid technical mindset with hands-on knowledge of operating systems (Windows, macOS), basic networking (TCP/IP, DNS, VPNs), and general software troubleshooting.
- Previous experience in an IT helpdesk, service desk, or technical support role is strongly preferred.
- Familiarity with ticketing platforms, remote desktop management tools, and diagnostic workflows.
- Strong analytical, logical problem-solving abilities and a calm approach under pressure.
- Full availability to work on-site at the Athens premises with willingness to follow shift schedules.
- Competitive monthly salary package (including 2 extra salaries per year / 14 payments).
- Monthly performance and technical productivity bonuses.
- Comprehensive relocation package for candidates moving to Greece (flight coverage, temporary hotel stay, and housing search support).
- Private health insurance scheme.
- Fully paid, industry-certified technical training and continuous professional development.
- Modern, state-of-the-art office environment in Athens with dedicated break and relaxation areas.
Frequently Asked Questions
Is the salary disclosed for the Dutch Technical Support Engineer (L1/L2) - Athens position at speakit?
The salary for this Dutch Technical Support Engineer (L1/L2) - Athens role at speakit is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Dutch Technical Support Engineer (L1/L2) - Athens position at speakit located?
This Dutch Technical Support Engineer (L1/L2) - Athens role at speakit is based in Athens, Attica, Greece. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Dutch Technical Support Engineer (L1/L2) - Athens role at speakit full-time or part-time?
This is listed as a Full time position. It is posted as a Dutch Technical Support Engineer (L1/L2) - Athens role in the Dutch department at speakit.
Which team or department does the Dutch Technical Support Engineer (L1/L2) - Athens at speakit belong to?
This Dutch Technical Support Engineer (L1/L2) - Athens position is part of the Dutch department at speakit. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Dutch Technical Support Engineer (L1/L2) - Athens position at speakit?
Click the "Apply Now" button on this page. You will be redirected to speakit's official application portal hosted on workable where you can submit your application directly.
When was the Dutch Technical Support Engineer (L1/L2) - Athens job at speakit posted?
This Dutch Technical Support Engineer (L1/L2) - Athens position at speakit was posted on Sep 23, 2026. Apply as soon as possible — early applications are often reviewed first.
Dutch Technical Support Engineer (L1/L2) - Athens
speakit
You'll be redirected to speakit's official application page on workable.