Durable Medical Equipment Coordinator

The Durable Medical Equipment (DME) Coordinator is highly resourceful, and thrives in fast-moving, unpredictable healthcare environments. This role is a key connector between internal care teams, patients, and suppliers—often navigating complex, time-sensitive situations where success depends on the ability to solve problems in real time, anticipate barriers, and drive positive outcomes with limited direction. The DME Coordinator plays a direct role in ensuring patients leave Shepherd Center with the equipment and support they need to continue their recovery safely.

JOB RESPONSIBILITIES

• Coordinate with suppliers, payers, and internal stakeholders to facilitate authorizations and resolve coverage barriers that may delay equipment delivery
• Communicate patient needs to suppliers and external case managers
• Provide clear, practical guidance on interactions/coordination between suppliers and patients/families
• Ensure all documentation meets payer, compliance, and regulatory standards
• Advocate for patient choice and serve as a central liaison between patients, families, suppliers, payers, case managers, and clinical teams to facilitate timely access to prescribed equipment
• Provide timely updates regarding equipment status, barriers, and anticipated delivery timelines to clinical and case management teams
• Participate in team meetings and ongoing education
• Identify gaps and inefficiencies and propose practical solutions
• Ensure compliance with HIPAA and organizational standards
• Other duties as assigned

REQUIRED MINIMUM EDUCATION

• Associate’s degree

REQUIRED MINIMUM CERTIFICATION

• N/A

REQUIRED LICENSURE

• N/A

REQUIRED MINIMUM EXPERIENCE

• Experience working in a hospital setting with insurance billing experience desired.

REQUIRED MINIMUM SKILLS

• Strong computer skills (Excel, Word, and general systems navigation)
• Excellent communication and customer service skills
• Proven ability to manage multiple priorities and resolve conflicts
• Strong organizational skills and self-directed work ethic
• Critical Thinking & Decision-Making
• Adaptability & Improvisation
• Conflict Resolution & Diplomacy
• Cross Departmental Collaboration
• Process Awareness & Improvement

PREFERRED QUALIFICATIONS

• Bachelor's degree (Allied Health, Nursing or Social Work) preferred.

PHYSICAL DEMANDS

• Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time or exerting up to 15 pounds of force occasionally or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body.

WORKING CONDITIONS

• Some potential for exposure to blood and body fluids.