DTC Manager
About this role
-
Own one of the three core growth engines for the Americas business — with real P&L accountability
-
Build a consumer relationship system on top of a Global platform that handles the infrastructure — focus on growth, not tooling
-
Lead category-building brands (Levoit, Cosori) with strong NPS and genuine consumer loyalty
-
Operate in a company that has made the commitment to shift from channel thinking to consumer thinking — with executive alignment and organisational structure to back it
-
Direct access to senior leadership and cross-functional resources across a 1,000-person global organization
What you bring to the role:
-
Execute lifecycle programs: welcome, onboarding, cart abandonment, replenishment, win-back, and promotional campaigns
-
Monitor cohort performance (30/60/90 day retention, repeat purchase rate, AOV) and identify optimization opportunities
-
Implement segmentation strategies defined by leadership using CRM/CDP tools
-
Run A/B tests across lifecycle touchpoints and site experiences
-
Support VIP/member program execution and engagement tactics
-
Execute promotional calendar, pricing, and merchandising strategies
-
Monitor daily/weekly revenue performance and identify drivers of variance
-
Partner with paid media and IMC teams to align acquisition with lifecycle conversion readiness
-
Optimize conversion funnel performance (landing pages, PDPs, checkout)
-
Support forecasting inputs and performance tracking against targets
-
Serve as the US regional DTC lead to coordinate execution across IMC, PCT, Data, and Operations
-
Ensure readiness for campaign launches and lifecycle initiatives
-
Identify and escalate blockers impacting delivery timelines or performance
-
Participate in weekly growth cadences and sprint rituals
-
Execute campaigns and journeys within CRM/CDP platforms
-
Activate defined audience segments and lifecycle triggers
-
Monitor campaign performance and surface insights for optimization
-
Provide feedback on platform usability and data gaps
-
Maintain dashboards and reporting for lifecycle and DTC KPIs
-
Track performance against KPI targets and flag risks early
-
Support weekly, monthly, and quarterly business reviews
-
Ensure documentation of test results, learnings, and playbooks
What you bring to the role:
- 5-8 years in DTC, eCommerce, or digital commerce
- Strong experience executing lifecycle programs, campaigns, and site optimization that drive measurable results
- Working knowledge of revenue drivers, conversion funnels, and CAC/LTV fundamentals
- Hands-on experience with retention programs, managed cohort retention curves, CRM campaigns, and cohort metrics - can speak to what drove 90-day repeat rate changes
- Has delivered growth outcomes requiring coordination across product, data, brand, and operations — without owning all those teams
Location:
- This is an on-site, office-based role in Tustin, CA.
Salary:
- Starting at $110K
Perks and Benefits:
- 100% covered Medical/Dental/Vision insurances for employee AND spouse + dependents!
- 401K with 4% employer match (eligible after 90 days of employment) and immediate 100% vesting
- Generous PTO policy + paid holidays
- Life Insurance
- Voluntary Life Insurance
- Disability Insurance
- Critical Illness Coverage
- Accident Insurance
- Healthcare FSA
- Dependent Care FSA
- Travel Assistance Program
- Employee Assistance Program (EAP)
- Fully stocked kitchen
Frequently Asked Questions
Is the salary disclosed for the DTC Manager position at vesync?
Where is the DTC Manager position at vesync located?
Is the DTC Manager role at vesync full-time or part-time?
Which team or department does the DTC Manager at vesync belong to?
How do I apply for the DTC Manager position at vesync?
When was the DTC Manager job at vesync posted?
You'll be redirected to vesync's official application page on Lever.