Driver Ecosystem Intern

Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

Team Overview

The Premier Growth team is the engine behind our most exclusive vehicle category. We don’t just manage a fleet; we design the standards for the future of electric mobility.

As a Premier Growth Intern, you won't just be watching from the sidelines. You will have a 360° view of the business, acting as a vital link between Strategy, Operations, and Communication. This is a role for someone who wants to understand how a high-growth startup works from the inside out. You will help us ensure our Vehicle Catalog is precise, our driver communication is seamless, and our "Growth Engine" runs at full speed. If you are a fast learner who loves solving puzzles and seeing the immediate impact of your work, this is your place.

Role Responsibilities

• Learning the Core of Mobility: You will support the definition and management of eligibility criteria for our Electric Vehicle fleet, learning what it takes to maintain a "gold standard" in the industry.
• Supporting Acquisition Strategy: You will assist in the "Driver as Employee" strategy, helping us refine sales pitches and identify new channels to attract top-tier driver profiles.
• Mastering Multi-Channel Communication: In collaboration with Marketing, you will help manage and update our communication library (WhatsApp Business, In-App pushes, and scripts), ensuring our voice is consistent and clear.
• Connecting Office with Field Ops: You will act as a bridge to our Driver Center, helping oversee that audits and kit installations (Dashcams, Tags, etc.) match our digital records.
• Optimizing the Funnel: You will identify bottlenecks in the "Requirement Compliance" flow, proposing ideas to make the journey from "interested driver" to "active on the road" faster and smoother.

Role Qualifications

• Students currently enrolled in Economics, Business, Engineering, Data/Business Analytics, or related fields.
• Unstoppable Curiosity: Desire to understand why and how a business scales.
• Analytical Mindset: Comfortable with Excel/Google Sheets and database cleaning and organization skills.
• Adaptability & Ownership: Take pride in your tasks. Proactivity is key.
• Collaboration Skills: Able to navigate among different internal and external stakeholders.
• Tech Orientation: Interested in CRM tools, BI, and automation. Able to turn a manual process into a streamlined project.
• Strong Communication & Empathy: You can put yourself in the customers' shoes, translating complex requirements into simple, friendly, and motivating messages.

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms