Door Attendant

Company Description

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.

Hotel Overview:

Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.

This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.

Job Description

• Welcome guests warmly and professionally upon arrival and departure from the hotel  
• Open and assist with hotel entrance and vehicle doors while maintaining a courteous and attentive presence  
• Provide directions, hotel information, and local recommendations to guests as needed  
• Assist with coordinating vehicle traffic, rideshare services, taxis, and transportation flow at hotel entrances  
• Communicate effectively with Bell Services, Valet, Front Office, Security, and Concierge teams to support seamless guest experiences  
• Assist guests with luggage coordination and transportation requests as operationally needed  
• Monitor hotel entrance areas to maintain cleanliness, organization, and safety standards  
• Respond promptly and professionally to guest questions, concerns, and service requests  
• Support VIP arrivals, group arrivals, special events, and high-volume operational periods  
• Maintain awareness of hotel activities, guest arrivals, and operational updates to provide proactive guest assistance  
• Uphold confidentiality and professionalism while interacting with guests and team members  
• Maintain professional appearance and demeanor consistent with luxury hospitality standards  
• Follow hotel policies, guest service standards, and workplace safety procedures at all times  

Qualifications

• Previous hospitality, guest service, valet, bell, transportation, or customer service experience preferred  
• Luxury hotel or upscale hospitality experience preferred  
• Excellent interpersonal and communication skills  
• Strong guest service mindset with a welcoming and professional demeanor  
• Ability to remain composed and attentive in a fast-paced environment  
• Ability to work collaboratively within a team-oriented environment  
• Professional appearance and polished demeanor required  
• Ability to work flexible schedules including mornings, evenings, weekends, holidays, and extended shifts as operationally required  
• High school diploma or equivalent preferred  
• Must be legally authorized to work in the United States  

Additional Information

All your information will be kept confidential according to EEO guidelines.